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Ide Honda

Rochester, NY

4.8
1,566 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail. In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000. In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP. We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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875 Panorama Trail S.

Rochester, NY

14625

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Showing 1,566 reviews

November 22, 2021

Had a appointment for an oil change at 10:00am got there at 9:45 was told it would be about one hour, I watched my car go up on the lift at 11:15 come down oil change complete at 11:30 what’s the point in m More

by bud.marygail
Customer Service
Recommend Dealer
No
Employees Worked With
Joe Fantauzzo
Jan 06, 2022 -

Ide Honda responded

Hi Bud.marygail, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We regret your most recent visit with us was not up to the standards we strive for. If you would like to call our service manager (Mark Frey, 585-733-2427) for more details; we would be happy to assist you!

November 22, 2021

Jenn made the whole process easy. She help me get exactly what I wanted. And made the entire process enjoyable. Jenn was great to work with from start to finish. More

by debb s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Durgo
Nov 24, 2021 -

Ide Honda responded

Thank you again for taking the time to let us know how we did. We think Jenn is great too! We hope you have a great day!

November 17, 2021

Blake was extremely helpful in explaining all details of the vehicles and financing opportunities. He went out of his way to make me feel comfortable with the process and was very friendly. I loved his sens More

by jhunley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Ide Honda responded

Jhunley, thank you for your kind review; we are happy to pass along your comments to Blake here at Ide Honda! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 17, 2021

Hi, I'm Tom. Last month my wife Carol and I went shopping for a new car, not knowing exactly what we wanted. We had bought from Ide before, were happy with the results and tried it again. I guess we just got More

by tomtuzzeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Ide Honda responded

Hi Tom Tuzzeo, we are very happy to have provided you with such a positive experience! Thank you so much for letting us get you in your new HR-V EX-L! We appreciate your business. We love Blake and how he upholds our expectations here at Ide Honda! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 17, 2021

This was the least painful car buying experience of my life. Kevin was friendly and patient as we reached our decision. More

by booley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Renna, Steve Durgo
Nov 19, 2021 -

Ide Honda responded

Hi Booley, thank you so much for your positive comments about Ide Honda! We are glad that Kevin was able to help you get into your new car without it being a painful process! We hope your enjoying your new car!

November 16, 2021

My expectations were exceeded, I didn't think buying a vehicle in today's market. Would be so enjoyable, Ty Shelton at Ide Honda made our purchase easy, and had fun while doing it. More

by Dodgers7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Shelton
Nov 19, 2021 -

Ide Honda responded

Hi Dodgers7, we are very happy to hear Ty has provided you with such a positive experience! Thank you and hope you are enjoying your new vehicle!

November 16, 2021

I've been buying vehicles a long time, and I cannot tell you. How many times I laughed working with Ty Shelton, instead of worrying about what my payments looked like. More

by honda#1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Gleichauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Shelton
Nov 19, 2021 -

Ide Honda responded

Honda#1, thank you for your kind review; we are happy to pass along your comments to the team here at Ide Honda! We are glad to hear we could make your car buying experience enjoyable and not stressful! Thank you for taking the time to let us know how we are doing here at Ide Honda! We hope you are enjoying your new vehicle!

November 16, 2021

Jenn Flammia is the absolute best!! This is my 4 car with IDE Honda I was dreading the lease process but Jenn made it so easy for me and upgraded my car within my price. If you want to buy or lease a car go More

by ghildebr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Weil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Durgo
Nov 18, 2021 -

Ide Honda responded

Thank you for taking the time to let us know how we did. We will pass along the comments about Jenn to the team here at Ide Honda. We are glad we could make this easy and fun. We hope you have a great day!

November 15, 2021

I was provided excellent customer service. The agent Ms. Jennifer helped me a lot as I bought my dream CRV Hybrid 2021! More

by Salifou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Salifou responded

Costumer service was great!

Nov 19, 2021 -

Ide Honda responded

Hi Salifou, we are very happy to hear the Jenn provided you with such a positive experience! We hope you are enjoying your new '21 CR-V Hybrid! Thank you again and have a great day.

November 15, 2021

Ide had everything we wanted with our car buying experience: fair pricing, friendly and honest employees, and deep inventory. Ty was a fantastic sales associate that we loved to have guiding us thro More

by Tom and Jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Lamb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Weil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Shelton, Steve Durgo
Nov 18, 2021 -

Ide Honda responded

Hi Tom And Jessica, we are very happy to have provided you with such a positive experience! Thanks for taking the time to leave the feedback; we appreciate it. Take care!

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