Ide Honda - Service Center

Keep it a Honda at Ide Great , excellent service. Always, prompt and courtious. They make iit easy for you to want to come back when you need them. I wish I was still with Great , excellent service. Always, prompt and courtious. They make iit easy for you to want to come back when you need them. I wish I was still with them. We are curently in Tucson, AZ and dealing wtith the Honda people. here. Sincerely, a satisfied customer. More

All positive I do like this dealership, - it's neat and clean and everyone is busy :) Joe Fantauzzo in particular, apart from being charismatic and handsome, also I do like this dealership, - it's neat and clean and everyone is busy :) Joe Fantauzzo in particular, apart from being charismatic and handsome, also very efficient, knowledgeable and professional. I guess I'm happy. More

poor service Service manager was texting on the phone as I was trying to register my car and myself for a repair Told would take less than 1 hour, was there close Service manager was texting on the phone as I was trying to register my car and myself for a repair Told would take less than 1 hour, was there close to 2 hours More

We've got what you need! Hats off to Ide Honda, especially Melinda and Nicky in service, who went above and beyond. We will, we can, and right now is all I heard. No surprise Hats off to Ide Honda, especially Melinda and Nicky in service, who went above and beyond. We will, we can, and right now is all I heard. No surprise we'll be back in November for our next vehicle. More

Horrible insulting service On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen disp On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen display issues, He suggested that a recently announced software fix should resolve the issue. However, service writer James Milella stated no such software fix existed. I asked Mr. Milella what was causing the display screen blackouts, he stated "low voltage". A new battery should resolve the issue. I specifically asked Mr. Milella if there were any other customers experiencing this problem. He stated, "I have not seen this before". On June 7th the display screen completely went berserk, worse than ever. I took a video, and showed it to Mr. Milella, who stated, "unless we can duplicate the problem, there is nothing we can do". In my research this problem is very prevalent with new model CRV since its inception in 2017. The CRV Owners' Forum listed countless complaints since 2017. In fact, there is a class action lawsuit being initiated. On June 10th I contacted your office and spoke with customer service mgr's Kathryn and Maria (ext 87036);. Both told me unless the dealer can duplicate the problem, there is nothing that can be done. Video's are no help. In speaking with Maria, I asked her about the software fix (by the way she did "NOT" offer that solution; in fact she was very reluctant to talk about it). Her response to the software fix was that if our vehicle's serial number matches the recall, then and "ONLY THEN" will we receive the software fix. I reminded her that we have documented proof and a video proving that we are continually experiencing the issue. I do "NOT" want to join the class action lawsuit unless forced to. As loyal customers we are asking for your help in resolving this ongoing issue. More

Jim Milella, service dept the best I have the privilege of Jim Miella service my Honda cars for over 25 years. In a recent service request, he personally pushed by disabled vehicle into I have the privilege of Jim Miella service my Honda cars for over 25 years. In a recent service request, he personally pushed by disabled vehicle into the service bay, contacted the technician to review a complex problem. He provided a service car while I was able to perform a funeral at my church and return the following day to have my vehicle repaired under warrenty. He goes beyond the call of duty and I highly recommend Jim as the "best service Manager" in the country.. Thank you Jim for your continued personal and professional service. Father Matt Kawiak More

2 problems with my Honda Fit at Dick IDE Honda (1) Ac compressors wire short caugth on fire and clear picture the burning wire hang loose. They still want to diagnose and charge $100 for nothing an (1) Ac compressors wire short caugth on fire and clear picture the burning wire hang loose. They still want to diagnose and charge $100 for nothing and avoid manufacturing defect. (2) back in March 2018 thier manchanic broke a spark coil pack hold down bolt, take the car back for diagnostic, all they say they did not touch it, even though they change the two plugs out and let the car left like that without fixing it or let the owner know about it. Avoid problem the creat and refuse to fix it, all they want is charge more money even clearly that they broke the bolt. Over charge $150 per hour!🤮 never want to deal with thier service manage, wast my time, rather take my car to a more honest small local shop, most of them only charge $75-$85 per hour and only do necessary fix. More

I enjoy working with Rick Damico Whenever I have a question, Rick helps me. I brought me HRV in for an Oil change and rotate tires. Also other questions Rick is polite, patient a Whenever I have a question, Rick helps me. I brought me HRV in for an Oil change and rotate tires. Also other questions Rick is polite, patient and knowledgeable about the vehicle system More

Best service advisor! Outstanding service advisor. Courteous, thorough and always professional. He is our reason we keep coming back to Dick Ide. We are a family of Honda l Outstanding service advisor. Courteous, thorough and always professional. He is our reason we keep coming back to Dick Ide. We are a family of Honda lovers and all six of our vehicles have been entrusted to Jim and the Ide service team. More

Wonderful customer service! Jim’s a pleasure to work with. I’ve had my vehicle serviced at Dick IDE for 7 years. Jim is informative, personable & efficient. I’ll be bringing m Jim’s a pleasure to work with. I’ve had my vehicle serviced at Dick IDE for 7 years. Jim is informative, personable & efficient. I’ll be bringing my cars to Dick IDE for many more years thanks to Jim. Good service is hard to find. More