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Ide Volkswagen
East Rochester, NY
1,183 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,183 reviews
April 10, 2026
David was a pleasure to work with. He was very knowledgeable on the car I was interested in, easy to communicate with, and he worked overtime to meet my schedule. IDE’s as a whole was He was very knowledgeable on the car I was interested in, easy to communicate with, and he worked overtime to meet my schedule. IDE’s as a whole was fair in their pricing, trade-in value, and pleasant to negotiate with. I’d highly recommend buying or leasing a car from IDE’s Volkswagen and working directly with David. More
by jeffmalchoff
April 09, 2026
David was very easy to work with, I would not hesitate to purchase another car from him. He went the extra mile, setting up my insurance and communication was terrific! purchase another car from him. He went the extra mile, setting up my insurance and communication was terrific! More
by Patti F
April 06, 2026
The dealership itself was a nice space with helpful and friendly staff making the car buying process significantly more welcoming than it has been at other dealers for me in the past. friendly staff making the car buying process significantly more welcoming than it has been at other dealers for me in the past. More
by mtriaszin
April 05, 2026
Everyone at IDE made my experience very smooth and pleasant. Spencer was great and answered all my questions and helped me to realize that I didn’t need to get the top model to have all the options I pleasant. Spencer was great and answered all my questions and helped me to realize that I didn’t need to get the top model to have all the options I wanted. The sales manager Joe was professional and helped explain the financing process. Bo made filling out all the finance paperwork very simple and quick. Overall, I would say this was the most comfortable buying experience I’ve had. I would recommend you check them out if you want a great experience! More
by patti.quigley13
April 05, 2026
Best service and best SUV ever! From the time I walked in to the time I signed paperwork and got into my car it was 10 out of 10 best customer service! From the time I walked in to the time I signed paperwork and got into my car it was 10 out of 10 best customer service! More
by Van9298@aol.com
April 01, 2026
Spencer was super! After changing my mind to the loaded Atlas, he was patient and communicated all we needed to do. Waiting for it to arrive was well worth it. It is After changing my mind to the loaded Atlas, he was patient and communicated all we needed to do. Waiting for it to arrive was well worth it. It is a beautiful SUV that we hope to enjoy for a long time. More
by Mbridenbaugh
Employees Worked With
March 31, 2026
March 26, 2026
Everything about the process was made so easy and smooth. Spencer’s honesty and clarity helped to make this process stress free and exciting! I look forward to servicing my new Atlas here! Spencer’s honesty and clarity helped to make this process stress free and exciting! I look forward to servicing my new Atlas here! More
by Gillian Winegar
Employees Worked With
March 25, 2026
David made the buying process go smoothly. This is the second vehicle I have purchased from IDE Volkswagen and I am a very happy customer. This is the second vehicle I have purchased from IDE Volkswagen and I am a very happy customer. More
by David R
Employees Worked With
March 19, 2026
Great service. Highly recommend. Spencer is great. Katie in service is excellent also. If you want a VW you can't ask for better service in Sales and Service Dept. Highly recommend. Spencer is great. Katie in service is excellent also. If you want a VW you can't ask for better service in Sales and Service Dept. Thank you very much. More
by jeep4x4x4x4
