Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
1,145 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,145 reviews
November 07, 2025
I recently purchased a vehicle and had the pleasure of working with Spencer Clarke. He made the entire process smooth, and transparent. What stood out most was Spencer’s knowledge of the inventory, patie working with Spencer Clarke. He made the entire process smooth, and transparent. What stood out most was Spencer’s knowledge of the inventory, patience in answering all my questions, and commitment to finding the perfect car for my needs. I never felt pressured he listened carefully, offered thoughtful recommendations, and went above and beyond to ensure I felt confident in my decision. The paperwork was handled efficiently, and promptly. If you’re looking for a car and want someone who is honest, professional, and truly cares about your satisfaction, I highly recommend Spencer Clarke. More
by Pjgreco
Employees Worked With
November 05, 2025
David was so nice throughout the whole process and made things effortless. Thank you so much David! things effortless. Thank you so much David! More
by Raphael
October 26, 2025
Very professional, fast turnaround, easy purchase 👌 really enjoyed our experience 😀 would recommend ide Volkswagen to others. really enjoyed our experience 😀 would recommend ide Volkswagen to others. More
by Kdconnor69
October 19, 2025
Working with David Ruzhansky was a real pleasure. David is both highly professional and personable, guiding us through every decision without any pressure while managing all aspects of the transactio David is both highly professional and personable, guiding us through every decision without any pressure while managing all aspects of the transaction efficiently. We will gladly recommend IDE VW to our friends. Overall, an excellent experience — possibly the best we’ve ever had with an auto dealership. ⸻ More
by Renato Perucchio
October 14, 2025
Great service. They found the vehicle we were looking for and took great care of us! They found the vehicle we were looking for and took great care of us! More
by Mommybyhisgrace
October 11, 2025
Ide VW proved to be very good to work with and had inventory for the car model in which I was interested. David Ruzhansky was a pleasure to work with. Knowledgeable and professional without being high inventory for the car model in which I was interested. David Ruzhansky was a pleasure to work with. Knowledgeable and professional without being high pressure. He made it very easy to consider my purchase and gave me time to evaluate it. I would recommend David and Ide to anyone looking for a new or used car. More
by jimrich29
September 26, 2025
Absolutely no complaints always good service. Everybody is very helpful and willing to go beyond what would be expected Everybody is very helpful and willing to go beyond what would be expected More
by John.vanhanja
September 19, 2025
David was great to work with at VW in East Rochester, NY. He is very thorough and is very knowledgeable as he presented the various VW Vehicle options. David also spends the extra time with you and goes ov He is very thorough and is very knowledgeable as he presented the various VW Vehicle options. David also spends the extra time with you and goes over every detail on the vehicle before you leave the dealership. More
by Leonhardt
September 17, 2025
David is great - always easy to work with! I would highly recommend him for your next purchase! I would highly recommend him for your next purchase! More
by mascheur
Employees Worked With
September 06, 2025
The dealer was very accomodating to my needs. I had many requests and the entire staff was helpful at all times. My Sales Consultant answered all questions and arranged everything regarding the a I had many requests and the entire staff was helpful at all times. My Sales Consultant answered all questions and arranged everything regarding the automobile. It was a very relaxing experience. More
by quicksall255
