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Ide Volkswagen
East Rochester, NY
1,171 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,171 reviews
February 03, 2026
Ide Volkswagen is a solid dealership close to my home, that is the main reason I shop there. For the most part their staff it helpful and friendly. that is the main reason I shop there. For the most part their staff it helpful and friendly. More
by jared.mcpherson
February 02, 2026
Everyone was friendly and helpful. We came in to look at something, and Sydney was able to help direct us to the right option for us. When it was time to pull the trigger, Sydney was We came in to look at something, and Sydney was able to help direct us to the right option for us. When it was time to pull the trigger, Sydney was very helpful in getting us all that we needed. More
by zschafra
January 26, 2026
We had such a great experience with both David and this dealership. David was extremely professional and helpful at the same time. I am looking forward to working with him again the next time that someon dealership. David was extremely professional and helpful at the same time. I am looking forward to working with him again the next time that someone in my family is searching for a vehicle. Thanks again, David! Well done! 🌟🌟🌟🌟🌟 More
by karynshodge
Employees Worked With
January 15, 2026
David was not only very knowledgeable, but was also attentive, personable and a positive asset to his team. I never felt uncomfortable or pressured during my auto sale. I would buy another vehicle from attentive, personable and a positive asset to his team. I never felt uncomfortable or pressured during my auto sale. I would buy another vehicle from him in the future! More
by Steeter
January 13, 2026
I don't like the process of buying a car. Spencer made the process so simple and was great to work with. A great experience all around. Spencer made the process so simple and was great to work with. A great experience all around. More
by Noah
January 10, 2026
Very positive experience. Helpful, honest, professional. First car at Dick Ide, but I will go back. Helpful, honest, professional. First car at Dick Ide, but I will go back. More
by Wa
Employees Worked With
January 08, 2026
Great dealership, quick and easy every time I go in whether it be for car tune ups or any other car related inquiries. Customer service 10/10. Spencer is fantastic! whether it be for car tune ups or any other car related inquiries. Customer service 10/10. Spencer is fantastic! More
by Jami Cannan
Employees Worked With
January 05, 2026
Friendly, Spencer was back and forth to get answers to questions that he didn’t know. Bo in finance made the signing pleasurable. Will most likely be returning for next vehicle . Great atmosphere. questions that he didn’t know. Bo in finance made the signing pleasurable. Will most likely be returning for next vehicle . Great atmosphere. More
by Df04301962
January 01, 2026
We enjoyed working with Spencer. We was honest and professional. This is the second car we have purchased from Spencer We was honest and professional. This is the second car we have purchased from Spencer More
by Smarley309
Employees Worked With
December 30, 2025
Working with David was such a great experience. He was patient, honest, and listened to what I needed. I never felt pressured, and he made the whole process so easy and quick! I’m grateful for his He was patient, honest, and listened to what I needed. I never felt pressured, and he made the whole process so easy and quick! I’m grateful for his help and couldn’t be happier with my car! More
by Nicolerotoli
Employees Worked With
