Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
988 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 988 reviews
March 10, 2022
David Was great! he was patient and willing to listen to what I needed and pointed me in the right direction. he was patient and willing to listen to what I needed and pointed me in the right direction. More
by bpalmer
Employees Worked With
Helpful March 09, 2022
Kiersten was great throughout the whole process, quick,easy and came through as promised. Love our new car! Thank you! quick,easy and came through as promised. Love our new car! Thank you! More
by Lturner6050
March 04, 2022
Laid back no pressure dealership. Found me the exact vehicle I had in mind and made the process super easy. Friendly and informative staff who won’t try and sell you what you don’t ne Found me the exact vehicle I had in mind and made the process super easy. Friendly and informative staff who won’t try and sell you what you don’t need or want. More
by Codyz1
February 28, 2022
Thanks to Joe and Spencer for making this experience painless and actually enjoyable. I have known Joe for years and knew that I could trust him to guide me in the right direction. painless and actually enjoyable. I have known Joe for years and knew that I could trust him to guide me in the right direction. More
by Jlucas9
February 26, 2022
Just got my second VW from Spencer Clarke at Ide and the experience was great! Even in todays challenging car market with lower than normal inventories, Spencer hustled for us, found the Taos S model we wan experience was great! Even in todays challenging car market with lower than normal inventories, Spencer hustled for us, found the Taos S model we wanted and got it to Ide do we could take delivery. We love our new crossover SUV - it's a nice addition for our family now that my sons have started driving. Thanks Spencer & Ide! More
by jsroc
February 24, 2022
David was helpful and worked within our budget. He saw the entire deal through and made it easy and clear - and quick! He saw the entire deal through and made it easy and clear - and quick! More
by Sue
February 22, 2022
David has always been helpful and easy to work with. Our family has bought from him 4 times. Thank you David! Our family has bought from him 4 times. Thank you David! More
by kmlawson314
Employees Worked With
February 19, 2022
Spencer was incredibly helpful and made the leasing process so easy. I never felt any pressure which is nice when getting a new car. I highly recommend Spencer/Dick Ide. process so easy. I never felt any pressure which is nice when getting a new car. I highly recommend Spencer/Dick Ide. More
by brooke.lennox
February 05, 2022
Our first interaction with IDE VW was very positive. Show room clean and neat and quiet. After our former VW dealer sold out we needed something new. Our sales rep Spencer Clarke was very knowledgeable and room clean and neat and quiet. After our former VW dealer sold out we needed something new. Our sales rep Spencer Clarke was very knowledgeable and friendly. He had a car for us in less than a month. I highly recommend Spencer and the. IDE dealership and look forward to a long relationship. Alan and Janice Smith. More
by Pickyandal1951
January 27, 2022
The dealership was very clean, welcoming, and organized. No one was pushy about making a decision and I didn’t have to do anything! It was a very pleasant experience. No one was pushy about making a decision and I didn’t have to do anything! It was a very pleasant experience. More
by Abbey.greenway
