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Ide Volkswagen
East Rochester, NY
1,193 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,193 reviews
May 22, 2023
Spencer was extremely helpful in my search for a car. He made the choice to purchase the Tiguan extremely easy. He made the choice to purchase the Tiguan extremely easy. More
by Will
May 20, 2023
David was an absolute pleasure to work with. He was not pushy at all and worked with us to get what we needed. Couldn’t be happier and HIGHLY recommend him! Thanks, David, for all of your help!! He was not pushy at all and worked with us to get what we needed. Couldn’t be happier and HIGHLY recommend him! Thanks, David, for all of your help!! More
by kristinalarock
Employees Worked With
May 20, 2023
Ide was friendly and knowledgeable to work with. Grea facility and all the employees were extremely nice Grea facility and all the employees were extremely nice More
by whess1210
Employees Worked With
May 20, 2023
David was very good to work with - persistent but not pushy. We handled almost everything online and over email, which was very convenient. pushy. We handled almost everything online and over email, which was very convenient. More
by dianne_sloan
Employees Worked With
May 09, 2023
Took my Passat in for an oil change and NYS inspection. Was told my car failed inspection due to worn front bushings. They wanted $1,500 to replace the bushings. I took the car to a reputable repair sho Was told my car failed inspection due to worn front bushings. They wanted $1,500 to replace the bushings. I took the car to a reputable repair shop and they told me there was nothing wrong with the bushings and the car passed inspection with no problems. Up to that point the car had only been serviced by IDE. Not only did you not earn my business, IDE will not be getting my business in the future. More
by dhuber
Employees Worked With
May 08, 2023
I just recently got my new Jetta and I'm very happy with it so far. David has been my salesperson for the last three Jettas I have leased and he always makes it a very convenient and seamless process. it so far. David has been my salesperson for the last three Jettas I have leased and he always makes it a very convenient and seamless process. More
by cathleen.kausch
Employees Worked With
May 04, 2023
The sales person I talked to was very straightforward and honest. When concerns were brought up about a sensor issue, it was fixed that day honest. When concerns were brought up about a sensor issue, it was fixed that day More
by Glyseria
May 02, 2023
Went looking for cars with my son to help him finance his 2nd car today on his own . We had the pleasure of working with and meeting Christina Y who was a complete sweetheart; very helpful and quick at getti 2nd car today on his own . We had the pleasure of working with and meeting Christina Y who was a complete sweetheart; very helpful and quick at getting us what my son wanted. Definitely would recommend More
by pamelaM
Employees Worked With
Christina Young
April 27, 2023
Seamless process from start to finish. From scheduling a test ride to delivery, David was very helpful and easy to work with. No pressure tactics, and always available to answer any questi From scheduling a test ride to delivery, David was very helpful and easy to work with. No pressure tactics, and always available to answer any questions. More
by rmac629
April 27, 2023
David is wonderful to work with. He is kind, professional, and responds quickly. This is my fourth vehicle through David. He is kind, professional, and responds quickly. This is my fourth vehicle through David. More
by jmvw18
Employees Worked With
