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Ide Volkswagen
East Rochester, NY
1,199 Reviews
At Ide VW, we believe a dealership should be more than just a place to buy a car — it should be a trusted part of the community.
As a family-owned dealership, community involvement has always been at the heart of who we are. We proudly support local schools, educational research, special needs programs, community arts, music and bands, and many nonprofit organizations that help make our region stronger. Giving back isn’t a marketing strategy for us — it’s part of our culture and our responsibility as a local business.
While we’re passionate about serving the community, we’re equally committed to delivering an exceptional customer experience. At Ide VW, customers will find a huge inventory, competitive pricing, and great deals on both new and pre-owned vehicles. Most importantly, our team is known for providing a relaxed, no-pressure environment where people can shop comfortably and confidently.
At Ide VW, we're proud to be more than a dealership - we're neighbors.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,199 reviews
June 09, 2023
It was a pleasure working with David, he is knowledgeable and very patient with us until we found the perfect car that we're looking for. It was because of him that we still choose Volkswagen for our next ca and very patient with us until we found the perfect car that we're looking for. It was because of him that we still choose Volkswagen for our next car. Definitely highly recommended. Thanks again. More
by paul and riya
June 07, 2023
Spencer made it so easy to get my ID4! He and the Ide team were helpful and made purchase and orientation to the new vehicle super easy. Thanks again Spencer! He and the Ide team were helpful and made purchase and orientation to the new vehicle super easy. Thanks again Spencer! More
by Mzb100
June 07, 2023
David was a pleasure to work with and made the process of buying a vehicle seamless! Went to do a test drive of my Jeep Renegade and drove away with it 24 hours later! buying a vehicle seamless! Went to do a test drive of my Jeep Renegade and drove away with it 24 hours later! More
by Heal.love.yoga
May 28, 2023
I recently bought a 2023 VW GTI SE from Ide and had a wonderful purchasing experience. Christina was great to partner with during the buying process. She made sure that I was very comfortable with m wonderful purchasing experience. Christina was great to partner with during the buying process. She made sure that I was very comfortable with my purchasing decision, applying no pressure at all. She answered all of my questions and represented my wishes well with her management. I would highly recommend Christina as a partner in the auto buying process. More
by Stormin
May 26, 2023
It was a great experience and everyone was wonderful and very helpful especially David. Great experience for my first auto purchase! very helpful especially David. Great experience for my first auto purchase! More
by sabanovicmelisa
Employees Worked With
May 25, 2023
Spencer was excellent. He went above and beyond to find exactly what I was looking for and got me something even better than expected He went above and beyond to find exactly what I was looking for and got me something even better than expected More
by Alyssab811
May 22, 2023
Spencer was extremely helpful in my search for a car. He made the choice to purchase the Tiguan extremely easy. He made the choice to purchase the Tiguan extremely easy. More
by Will
May 20, 2023
David was an absolute pleasure to work with. He was not pushy at all and worked with us to get what we needed. Couldn’t be happier and HIGHLY recommend him! Thanks, David, for all of your help!! He was not pushy at all and worked with us to get what we needed. Couldn’t be happier and HIGHLY recommend him! Thanks, David, for all of your help!! More
by kristinalarock
Employees Worked With
May 20, 2023
Ide was friendly and knowledgeable to work with. Grea facility and all the employees were extremely nice Grea facility and all the employees were extremely nice More
by whess1210
Employees Worked With
May 20, 2023
David was very good to work with - persistent but not pushy. We handled almost everything online and over email, which was very convenient. pushy. We handled almost everything online and over email, which was very convenient. More
by dianne_sloan
Employees Worked With
