Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
1,199 Reviews
At Ide VW, we believe a dealership should be more than just a place to buy a car — it should be a trusted part of the community.
As a family-owned dealership, community involvement has always been at the heart of who we are. We proudly support local schools, educational research, special needs programs, community arts, music and bands, and many nonprofit organizations that help make our region stronger. Giving back isn’t a marketing strategy for us — it’s part of our culture and our responsibility as a local business.
While we’re passionate about serving the community, we’re equally committed to delivering an exceptional customer experience. At Ide VW, customers will find a huge inventory, competitive pricing, and great deals on both new and pre-owned vehicles. Most importantly, our team is known for providing a relaxed, no-pressure environment where people can shop comfortably and confidently.
At Ide VW, we're proud to be more than a dealership - we're neighbors.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,199 reviews
March 13, 2023
WOW - this car found me and I couldn’t be happier with Ide where “it found me!” Thank you Spencer, Joe and Bo- what a seamless uncomplicated experience. ✌️ Ide where “it found me!” Thank you Spencer, Joe and Bo- what a seamless uncomplicated experience. ✌️ More
by Eileen Broderick
March 11, 2023
We were in the market for a new car, and David came to talk to us the minute we walked in the door. He liistened to our needs and patiently allowed us to test drive several models so we could find the v talk to us the minute we walked in the door. He liistened to our needs and patiently allowed us to test drive several models so we could find the vehicle that worked for us. The transaction was starightforward and fast. Highly recommended! More
by LQ
March 07, 2023
Ide Volkswagen! If you want a low pressure auto dealer this is the place. This is the second vehicle I bought with David's help. David is friendly and will really wo If you want a low pressure auto dealer this is the place. This is the second vehicle I bought with David's help. David is friendly and will really work with you to get you in the vehicle you need. He spoke with the manager on my behalf and got me a great deal, a much needed vehicle with a very low down payment. The whole process was quick and painless as far as buying a car goes! I am very very grateful. Would definitely recommend to anyone. More
by Danny
March 04, 2023
Great customer service and didn't feel pushy like previous dealerships I went to. Christina made me feel comfortable and sold me an awesome SUV! She answered all of my questions in a timely manner an previous dealerships I went to. Christina made me feel comfortable and sold me an awesome SUV! She answered all of my questions in a timely manner and made it a great experience. More
by rmwickman1953
March 02, 2023
Spencer at Ide Volkswagen was a knowledgeable salesperson. He made the experience comfortable and stress-free. We never felt pressured to make a hasty decision. The entire staff was helpful throu salesperson. He made the experience comfortable and stress-free. We never felt pressured to make a hasty decision. The entire staff was helpful throughout the entire process. This was out first Ide experience, but we expect to continue doing business with them for future purchases. More
by Kcasaverde
February 25, 2023
David Ruzhansky was an excellent person to work with in the recent difficult times of purchasing a car not made in America. He has deep knowledge about the vehicles he sells and persists in projecting th the recent difficult times of purchasing a car not made in America. He has deep knowledge about the vehicles he sells and persists in projecting the customer's interests in difficult times. Today I have a brand new, interesting, and unusual car due largely to his efforts, and I am very thankful. Other Ide Volkswagen management team members went out of their way to broker the deal with the corporate VW management, finally getting me the choice of purchasing the car I wanted. This unusual effort on their part is greatly appreciated. I also signed up for Ide Volkswagen's service on greatly enhanced automotive paint treatments. The car looks as good as any professional effort in high-level custom car shows. More
by Mike_Buckley
Employees Worked With
February 23, 2023
David was a delight to work with. I went in on a Saturday not knowing whether or not I was ready to trade my current car in and upgrade to the Atlas - he worked with me to find a mode I went in on a Saturday not knowing whether or not I was ready to trade my current car in and upgrade to the Atlas - he worked with me to find a model with the features that I was looking for and set me up with a test drive. While I did the test drive he worked some numbers. He provided me with the information I needed and even allowed me the weekend to decide if I was going to make the trade up. He worked with me on his day off to finalize the deal. The finance manager, Beau, was amazing to work with, as well. He did all of the finances remotely so they were ready when I came to pick up my vehicle. Overall the transaction was smooth and easy -- one of the easiest I've ever had at a dealership. I definitely recommend working with Ide VW, and more specifically, David and Beau! Thank you! More
by VW21991
February 16, 2023
Dave was great to work with I came in to look at a used gti he was knowledgeable and checked every box to make sure I got a great deal and was happy with the car Great to work with! Thank you Dave gti he was knowledgeable and checked every box to make sure I got a great deal and was happy with the car Great to work with! Thank you Dave More
by Jflick015
Employees Worked With
February 16, 2023
David was a pleasure to work with. No pressure. He was attentive, knowledgeable, and kept me informed of his search for a new GTI for me. After 1 1/2 years, he found the exact one I No pressure. He was attentive, knowledgeable, and kept me informed of his search for a new GTI for me. After 1 1/2 years, he found the exact one I was looking for with the help of Sales Manager Joe Preteroti! It was worth the wait. The staff was attentive and friendly. I'm looking forward to a long-term relationship with them. More
by corvair
