Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
1,199 Reviews
At Ide VW, we believe a dealership should be more than just a place to buy a car — it should be a trusted part of the community.
As a family-owned dealership, community involvement has always been at the heart of who we are. We proudly support local schools, educational research, special needs programs, community arts, music and bands, and many nonprofit organizations that help make our region stronger. Giving back isn’t a marketing strategy for us — it’s part of our culture and our responsibility as a local business.
While we’re passionate about serving the community, we’re equally committed to delivering an exceptional customer experience. At Ide VW, customers will find a huge inventory, competitive pricing, and great deals on both new and pre-owned vehicles. Most importantly, our team is known for providing a relaxed, no-pressure environment where people can shop comfortably and confidently.
At Ide VW, we're proud to be more than a dealership - we're neighbors.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,199 reviews
March 13, 2022
David Ruzhansky was a pleasure to work with and made the entire experience very simple and straightforward. We came from Buffalo New York, and the transaction was quick and painless! We would definitely rec entire experience very simple and straightforward. We came from Buffalo New York, and the transaction was quick and painless! We would definitely recommended David and will reach out to him when we are ready to make our next Volkswagen purchase! More
by siebertk
Employees Worked With
March 10, 2022
David Was great! he was patient and willing to listen to what I needed and pointed me in the right direction. he was patient and willing to listen to what I needed and pointed me in the right direction. More
by bpalmer
Employees Worked With
March 09, 2022
Kiersten was great throughout the whole process, quick,easy and came through as promised. Love our new car! Thank you! quick,easy and came through as promised. Love our new car! Thank you! More
by Lturner6050
March 04, 2022
Laid back no pressure dealership. Found me the exact vehicle I had in mind and made the process super easy. Friendly and informative staff who won’t try and sell you what you don’t ne Found me the exact vehicle I had in mind and made the process super easy. Friendly and informative staff who won’t try and sell you what you don’t need or want. More
by Codyz1
February 28, 2022
Thanks to Joe and Spencer for making this experience painless and actually enjoyable. I have known Joe for years and knew that I could trust him to guide me in the right direction. painless and actually enjoyable. I have known Joe for years and knew that I could trust him to guide me in the right direction. More
by Jlucas9
February 26, 2022
Just got my second VW from Spencer Clarke at Ide and the experience was great! Even in todays challenging car market with lower than normal inventories, Spencer hustled for us, found the Taos S model we wan experience was great! Even in todays challenging car market with lower than normal inventories, Spencer hustled for us, found the Taos S model we wanted and got it to Ide do we could take delivery. We love our new crossover SUV - it's a nice addition for our family now that my sons have started driving. Thanks Spencer & Ide! More
by jsroc
February 24, 2022
David was helpful and worked within our budget. He saw the entire deal through and made it easy and clear - and quick! He saw the entire deal through and made it easy and clear - and quick! More
by Sue
February 22, 2022
David has always been helpful and easy to work with. Our family has bought from him 4 times. Thank you David! Our family has bought from him 4 times. Thank you David! More
by kmlawson314
Employees Worked With
February 19, 2022
Spencer was incredibly helpful and made the leasing process so easy. I never felt any pressure which is nice when getting a new car. I highly recommend Spencer/Dick Ide. process so easy. I never felt any pressure which is nice when getting a new car. I highly recommend Spencer/Dick Ide. More
by brooke.lennox
February 05, 2022
Our first interaction with IDE VW was very positive. Show room clean and neat and quiet. After our former VW dealer sold out we needed something new. Our sales rep Spencer Clarke was very knowledgeable and room clean and neat and quiet. After our former VW dealer sold out we needed something new. Our sales rep Spencer Clarke was very knowledgeable and friendly. He had a car for us in less than a month. I highly recommend Spencer and the. IDE dealership and look forward to a long relationship. Alan and Janice Smith. More
by Pickyandal1951
