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Ide Volkswagen
East Rochester, NY
1,132 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,132 reviews
April 06, 2021
Dave was wonderful to work with. I do not have one negative thing to say. He was responsive to our needs and professional. He was patient while we tried to figure out new vs used, lease vs buy. He did negative thing to say. He was responsive to our needs and professional. He was patient while we tried to figure out new vs used, lease vs buy. He did not pressure us at all, which was very refreshing. We will absolutely visit Dave again in the future and Recommend him to friends and family! More
by Sara L
April 02, 2021
Thank you so much to everyone at Ide VW for making this process so easy and stress-free! Joe, Spencer and Bo were super helpful and wonderful to work with. I love my new Passat SE, highly recommend! process so easy and stress-free! Joe, Spencer and Bo were super helpful and wonderful to work with. I love my new Passat SE, highly recommend! More
by brittaylor
April 02, 2021
I was so pleasantly surprised of the excellent, efficient and hassle free customer service that I received at Dick IDE Volkswagen. Spencer was the best car sales associate I have ever worked with in my life and hassle free customer service that I received at Dick IDE Volkswagen. Spencer was the best car sales associate I have ever worked with in my life! Spencer was a good listener, very quick to respond to my questions, very respectable and honest with my car trade in and new lease. They have a customer for life and I highly recommend anyone to buy or lease a car from Spencer at Dick IDE! Thank You! Heather P. More
by Heather P.
March 27, 2021
Very professional and no pressure sale. Worked with our time frame not theirs. Loved the all in one pricing. Shopped around got the best deal only 3 miles from home. time frame not theirs. Loved the all in one pricing. Shopped around got the best deal only 3 miles from home. More
by Slymebro3
March 25, 2021
This was my first purchase with IDE Volkswagen and I couldn’t be more satisfied! They were efficient, quick, friendly, and professional. Spencer was amazing to work with! He was genuinely excited for me couldn’t be more satisfied! They were efficient, quick, friendly, and professional. Spencer was amazing to work with! He was genuinely excited for me and made the process fun! More
by Stephanie_Ashodian
March 22, 2021
I can always call David, get an answer, and get a no xx deal worked out. When it's time to do the paperwork I'm finished in 10 minutes. Easiest way to buy a car (which is why I've bought five from him ov deal worked out. When it's time to do the paperwork I'm finished in 10 minutes. Easiest way to buy a car (which is why I've bought five from him over the years). More
by marcus.wk
March 22, 2021
I’ve worked with David for my last 3 vehicles and he is very professional and nice to work with. Recommend Ide VW and David! very professional and nice to work with. Recommend Ide VW and David! More
by jmvw18
Employees Worked With
March 18, 2021
Very friendly staff, no pressure sales. Great selection of cars. Easy finance and delivery. Would definitely recommend this dealer based on my experience with them. of cars. Easy finance and delivery. Would definitely recommend this dealer based on my experience with them. More
by tombonfiglio
March 17, 2021
We went to IDE VW on Saturday to discuss turning in our two 2018 Jetta leases and leasing/purchasing a 2021 Tiguan. Dave was very knowledgeable and completely answered all of our questions and concerns. He two 2018 Jetta leases and leasing/purchasing a 2021 Tiguan. Dave was very knowledgeable and completely answered all of our questions and concerns. He provided us with all of the various options on purchasing the Tiguan for 5 and 6 years or leasing it. He was very patient and gave us time to discuss our options privately. We are extremely pleased with our new lease of a beautiful new Tiguan. More
by Pat Rojas Jr.
Employees Worked With
March 12, 2021
David was a pleasure to work with in obtaining my new Tiguan lease. He made sure I had all of the features on the vehicle that I most valued. The entire experience with David was stress free and pleasant Tiguan lease. He made sure I had all of the features on the vehicle that I most valued. The entire experience with David was stress free and pleasant and the process was completed in an efficient and expedient manner. I would definitely recommend David to others. The dealership followed covid regulations which I appreciated. Everyone was friendly and helpful. The finance manager, Bo Williams, was also efficient and friendly. All in all a great experience and I love my new Tiguan! More
by Deb
