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Ide Volkswagen
East Rochester, NY
1,132 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,132 reviews
June 24, 2020
We went to a bunch of other dealerships and the employees seemed annoyed by us. David was amazing. He found us exactly what we were looking for and made sure it was the price we wanted. I have never owned a seemed annoyed by us. David was amazing. He found us exactly what we were looking for and made sure it was the price we wanted. I have never owned a Volkswagen before but I love my new Atlas. We will be going back once we need a new car. More
by Melmac
June 21, 2020
It was a pleasure to work with everyone at Ide! Whether it was Spencer, Evan or Bo, my questions were always answered and I felt like a valued customer at all times. So glad I got to work with everyone in it was Spencer, Evan or Bo, my questions were always answered and I felt like a valued customer at all times. So glad I got to work with everyone in the dealership to get into my new car. Will absolutely be a returning customer and recommending to friends and family. More
by Jfarr7
June 18, 2020
Great experience would definitely recommend!! Thank you for making it an enjoyable experience. Even above and beyond to make sure that I was satisfied with what I was buying. for making it an enjoyable experience. Even above and beyond to make sure that I was satisfied with what I was buying. More
by Shelly_l_hill
June 17, 2020
Spencer and the Ide team offered a great and flexible experience. They took the time to learn what was important to me through the buying experience and made sure they customized accordingly. I had visit experience. They took the time to learn what was important to me through the buying experience and made sure they customized accordingly. I had visited other dealers who were inflexible and seemed to lack interest in what my needs were when looking for a new vehicle. Nicely done Spencer! More
by JeffR
June 15, 2020
I had such an awesome experience working with Spencer, he was so patient with me & I couldn’t be happier with my new car as well!!!! was so patient with me & I couldn’t be happier with my new car as well!!!! More
by madimaxwell
Employees Worked With
June 13, 2020
Fantastic service from start to finish, Nick was very accommodating, answered all of our questions, customer service is excellent, you can see why Ide is so very highly rated within the community accommodating, answered all of our questions, customer service is excellent, you can see why Ide is so very highly rated within the community More
by oliverjamesconway
June 11, 2020
Spencer was great and really helped me get the car I wanted even getting the color I wanted! They went above and beyond my expectations! Thank you! wanted even getting the color I wanted! They went above and beyond my expectations! Thank you! More
by shawnalanphere
Employees Worked With
June 10, 2020
Such a great experience to have worked with Spencer. He satisfied all of our needs and wants (we’re not easy to please since we’re so picky!) even came in on his day off so I could pick up the car on my co satisfied all of our needs and wants (we’re not easy to please since we’re so picky!) even came in on his day off so I could pick up the car on my convenience. Very impressed with customer service and work ethic of this individual. If you need a car...Spencer is the guy to see! More
by Hkuchma
June 08, 2020
Joe went above and beyond to find the car I was looking for and to have it ready and on site as soon as possible. Thanks Joe! for and to have it ready and on site as soon as possible. Thanks Joe! More
by Atlas
June 01, 2020
No pressure, very informative, sales staff. After visiting different dealers received best deal from Joe at IDE VW. They also took the time to explain all the important features on the car while adj visiting different dealers received best deal from Joe at IDE VW. They also took the time to explain all the important features on the car while adjusting to social distancing guidelines. Very impressed with this dealership so far. More
by nsrodawa
