Imperial Toyota

I bring both my Toyota vehicles to this dealership because of the great customer service provided by the service department. because of the great customer service provided by the service department. More

Quick and easy oil change appointment. Clean waiting area with seating and outlets available if you need to work while you wait. Clean waiting area with seating and outlets available if you need to work while you wait. More

As someone who works in the automotive space, buying a car was honestly the last thing I felt like doing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I real car was honestly the last thing I felt like doing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I really didn’t know who to call other than my friend Ernie Boch Jr. Now, considering Ernie uses Ferraris and Lamborghinis as daily drivers, I wasn’t exactly expecting him to become my Toyota referral source. But when I asked him where I could go for a straightforward, professional experience without the usual dealership run-around, his answer was immediate: “Go see Imperial Toyota. They’re awesome.” Boy, was he right. I recently purchased a new Highlander Hybrid from Imperial Toyota, and the experience was exceptional from beginning to end. Imperial is clearly selling a lot of vehicles, but not once during the process did I feel like just another customer. Everyone I worked with took the time to make sure things were handled properly, communicated clearly, and followed through on every detail. Michael Penner, Bob Baillargeon, Doug Prew, and Hany Arian all worked together seamlessly, but I especially want to recognize Doug Prew for truly going above and beyond. Doug’s attention to detail was unmatched. From the first walk-through of the vehicle to patiently explaining all of the technology and features, he made sure I understood everything and felt completely comfortable before leaving the dealership. Nothing ever felt rushed or overly sales-driven. You could tell he genuinely cared about delivering a great experience, not just completing a transaction. Hany Arian also made the financing process smooth, professional, and straightforward, which I really appreciated. What stood out most to me was the consistency and professionalism of the entire team. That usually says a lot about the culture of an organization. The Highlander Hybrid itself has been fantastic, but the experience surrounding the purchase is what really left the lasting impression. My sincere thanks to everyone at Imperial Toyota for making this such a thoughtful, professional, and first-class experience. More

They always have great service and are always attentive to needs. Very informative as to what’s going on. Very flexible with timing and rescheduling when needed. to needs. Very informative as to what’s going on. Very flexible with timing and rescheduling when needed. More

Very knowledgeable and professional staff. Soamy was wonderful and made the dealership experience as good as it can be. Soamy was wonderful and made the dealership experience as good as it can be. More

Brought my car in for service and was taken care of by Soamy and Emily. Service was quick and they were wonderful. Great employees to work with. Soamy and Emily. Service was quick and they were wonderful. Great employees to work with. More

Fawad was very nice and easy to deal with when I purchased my Corolla. I will use him again for my next Toyota. purchased my Corolla. I will use him again for my next Toyota. More

The dealer was very kind and explained the details about the circle thoroughly. They answered all my questions promptly, and the deal was finalized very quickly, which I appreciate. This saved both of us a the circle thoroughly. They answered all my questions promptly, and the deal was finalized very quickly, which I appreciate. This saved both of us a lot of time. More

Great customer service from Imperial Toyota. And great oil change @Devin was professional at his work. And great oil change @Devin was professional at his work. More

This dealership has a wide selection of vehicles, clean facilities and was excited to help meet my needs. facilities and was excited to help meet my needs. More