Imperial Toyota

Right off the bat, Fawad approached me and my fiancé super friendly and personable. I told him about my financial goals and concerns and what I was interested in and right away he was helpful. He was lo super friendly and personable. I told him about my financial goals and concerns and what I was interested in and right away he was helpful. He was low pressure and showed immense care over providing us with the best options and how to achieve our goals and wishes More

I recently had an issue with my Camry. My service advisor, Gene Desroches, was outstanding in helping me get the car repaired. Gene had the problem diagnosed within a couple of hours and My service advisor, Gene Desroches, was outstanding in helping me get the car repaired. Gene had the problem diagnosed within a couple of hours and found out the replacement part was in stock at the dealership. His guidance was invaluable in the process. I would highly recommend contacting him for service! More

I had an appointment today for a tire rotation. My service advisor, Curtis Jones, was very friendly and professional and informed me about some very important 30,000 mile work I needed done, and a My service advisor, Curtis Jones, was very friendly and professional and informed me about some very important 30,000 mile work I needed done, and a recall as well. I was glad to know this since keeping my car in top condition means a lot to me. Thanks, Curtis, I'll be back. More

Curtis was very helpful and knowledgeable about all my questions! Great job! Thank you Curtis questions! Great job! Thank you Curtis More

I would like to formally express my dissatisfaction with my recent experience at Imperial Toyota. Although I was well attended by Lorrayne and Laís, and I appreciate their service, there are important is my recent experience at Imperial Toyota. Although I was well attended by Lorrayne and Laís, and I appreciate their service, there are important issues that need to be addressed. First, the discounts advertised on the website were not clearly explained. I was not informed that the advertised discount only applies if the trade-in vehicle has less than 100,000 miles, and that otherwise the discount decreases by $1,000. I was also not properly informed that the $900 discount applied to the first three installments was not cumulative with the other offer. It does not make sense to advertise multiple discounts if customers can only choose one, and this lack of transparency is frustrating. Additionally, I was not offered any negotiation. I was told that the website price was final. Even so, I accepted all conditions because I liked the vehicle. However, what concerns me most is the delay in delivery. My contract was approved more than two weeks ago. I have signed all documents and submitted everything requested. Despite this, the vehicle has not been delivered yet. Now I am being told that the bank will call me again and that I must say that I already have the vehicle in order for the funds to be released. This is extremely concerning, since I do not have the vehicle in my possession. I have also been informed multiple times that the vehicle was arriving, but so far nothing has happened. When I call, I feel that I am not receiving clear and transparent information. If I had known the process would be this slow and complicated, I would have considered purchasing from another dealership. I respectfully request clarification and a prompt resolution to this situation. More

Devin was a great help, needed a tune up and he had me in an out within an hour and a half. Thanks again an out within an hour and a half. Thanks again More

My mother in law brought her car in for 30k service . The service advisor Gene Derosches was super supportive and understanding for her needs . He took personal care and followed up with regular updates The service advisor Gene Derosches was super supportive and understanding for her needs . He took personal care and followed up with regular updates and exceeded all expectations She felt supported and appreciated More

I never like going to the dealer for service. most treat people like they don't have a clue. when I went to Imperial Toyota it was very different. Jarett Viens made the experience an actual pleas most treat people like they don't have a clue. when I went to Imperial Toyota it was very different. Jarett Viens made the experience an actual pleasant one. thank you! More

I had my Tundra serviced. it was an urgent situation as i was headed out of town. the service advisor, Jarett Viens did an exceptional job getting the vehicle in and the servi it was an urgent situation as i was headed out of town. the service advisor, Jarett Viens did an exceptional job getting the vehicle in and the service completed quickly. More