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Island Acura - Service Center

Wantagh, NY

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31 Reviews

31 Reviews of Island Acura - Service Center

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January 02, 2015

The service department does a great job! My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer se More

by AcuraOwner1
Recommend Dealer
Yes
Employees Worked With
Joe Robinson
Jan 21, 2015 -

Island Acura responded

Thank you so much for your kind feedback. We are so pleased that your visits have been pleasurable, and we will certainly pass your praises along to Joe! We look forward to serving you again!

October 10, 2014

Car of my dreams becomes a nightmare. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete.. More

by Letdowncustomer
Recommend Dealer
No
Employees Worked With
I'd rather not say.
Oct 24, 2014 -

Island Acura responded

At Island Acura, we are very serious about customer satisfaction. Our dealership prides itself on integrity and honesty, and we are always 100% truthful with all of our customers. It is true that your vehicle did have a water leak. Part of our 150 point inspection includes checking the vehicle for any water intrusion. At the time of our inspection on your Acura MDX, there were no signs of water intrusion. We do sincerely apologize that a water leak occurred a month later, and we did indeed install a brand new headliner in your vehicle. We did not realize that you were unsatisfied with your new headliner, and we urge you to reach out to our service department if you have any remaining issues with it. We do apologize for any inconveniences you may have experienced, and we encourage you to reach out to us should you have any further questions or concerns.

June 11, 2014

Great Service friendly and courteous service always. i always take my Acuras to Island Acura to ensure my car is always running top notch. never had any issues in 8 More

by tek10027
Recommend Dealer
Yes
Employees Worked With
Aug 01, 2014 -

Island Acura responded

We appreciate your positive feedback and we are happy to hear that our professional sales team has continuously satisfied your expectations. At Island Acura, it is important for us to provide our customers with 100% satisfaction. We thank you for your time and we look forward to seeing you again soon! Be sure to check us out on Facebook to see what else we have to offer. https://www.facebook.com/IslandAcuraNY

May 15, 2014

HORRIBLE SERVICE BROUGHT IN MY 2013 ACURA FOR A HEADLIGHT PROBLEM DEALTH WITH ALEX WHO WAS OK BUT HIS OTHER CO- WORKER WAS HORRIBLE RUDE AND DISRESPECTFUL. THEN DEALT More

by dannnydee
Recommend Dealer
No
Employees Worked With
JOSE SERVICE MANAGER
May 20, 2014 -

Island Acura responded

Island Acura is proud to offer superior service. We apologize that you feel your experience was less than satisfactory. We understand your frustration but we can assure you, this circumstance is not a reflection of our dealership or the people that work there. Acura Client Services did not give authorization for our service department to repair the headlight under your warranty due to previous work being done in that area. Again, we apologize you feel as though Island Acura did not meet your expectations. Feel free to contact us if you have any further questions or concerns.

November 06, 2013

When I bought the vehicle Cosmo dealt with me honestly and with total respect. I tried using him 6 years ago but ended up with another Acura dealer. That was a mistake-I learn from my mistakes. This time More

by mikewalsh11714
Recommend Dealer
Yes
Employees Worked With
Cosmo in sales; Rob in finance and Alex in service
October 14, 2013

Never a problem with their service. Courteous and friendly and have always done the right thing by me. Love the car, although I purchased it at a different dealer but Island Acura services it no prob More

by ThomasVolpe
Recommend Dealer
Yes
Employees Worked With
Joe, Alex, guy with glasses
October 08, 2013

Purchased our 2011 RDX at Island Acura and continue to have it serviced at the dealership. Island Acura is a pleasure to deal with. Their prompt, courteous and knowledgeable staff deliver expert service e More

by Heart422
Recommend Dealer
Yes
Employees Worked With
October 08, 2013

I was very happy with my service at Island Acura. Frank explained everything that was being done to my car and also got my car washed. More

by Josephine3
Recommend Dealer
Yes
Employees Worked With
October 15, 2012

I was in and out quickly for an oil change, inspection and filter change. They didn't try to sell me anything I didn't need and offered me coupons on check out for services above. The employee that was he More

by ACdriver
Recommend Dealer
Yes
Employees Worked With
October 27, 2011

i have a 2006 tl with 80.000 miles the check engine light i have a 2006 tl with 80.000 miles the check engine light went on i brought in they said it was a transmission problem they replaced the transmissi More

by bobt3
Recommend Dealer
Yes
Employees Worked With
joey
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