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53 Reviews of Island Acura - Service Center
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July 06, 2016
Service Department I don't have anything negative to post regarding the sale of my Acura. However, the serviceman at the desk is a grouchy, nasty man with terrible cust I don't have anything negative to post regarding the sale of my Acura. However, the serviceman at the desk is a grouchy, nasty man with terrible customer service skills. I believe his name is Joe. I am in the customer service industry and if I ever was like that towards a customer I would be fired. I think he needs a talking to. More
by geelee
Employees Worked With
Helpful April 26, 2016
Best service appointment ever!!! Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take a chance and see if they could possibly take care of this for me without an appointment Mr Robinson not only said yes but got me in and out with no problem and treated me like an established customer The staff was friendly the waiting area comfortable and the service provided was great My car runs better than ever I would definitely recommend Mr Robinson and the service department at Island Acura More
by jam126
Employees Worked With
January 04, 2016
Always a positive day at Island Acura Love this dealership, from the GM (Frank) through the Service Department, they are a top shelf organization. Joe Robinson in the Service Department Love this dealership, from the GM (Frank) through the Service Department, they are a top shelf organization. Joe Robinson in the Service Department is one of the best service writers I have come across. He his pleasant, efficient and polite which is very comforting. They are a great dealer with so much to offer someone for purchasing a new or used vehicle with a great service department! More
by NANCY
July 16, 2015
Long-time service customer I purchased my 2008 white Acura TL certified pre-owned from a different Acura dealership in 2010, but began bringing it to Island Acura for service sh I purchased my 2008 white Acura TL certified pre-owned from a different Acura dealership in 2010, but began bringing it to Island Acura for service shortly after. I've dealt 90% of the time with Joe Robinson, who is consistently nothing short of excellent. He's a great communicator, knowledgeable, and takes great care of me whenever I visit. The rest of the service staff are also great to deal, but I always am more at ease when Joe is handling my visit. More
by Fatrick2008
Employees Worked With
Josepth Robinson, others
July 06, 2015
First visit and now lifelong customer! My MDX needed an oil change, recently received an email from them, dealership is nearby, first visit. Valet took my car, service desk welcomed me as i My MDX needed an oil change, recently received an email from them, dealership is nearby, first visit. Valet took my car, service desk welcomed me as if I were family. Joey is friendly and thorough, updated me of a recall and was very efficient. Customer waiting area is very clean, bright and well stocked w/coffee, water, newspapers, etc.. Joey kept me informed, asked me if I had time for him to get my car washed, no-charge! So nice! I'll be back! No reason to go anywhere else - love this place! More
by Sharon Mc
Employees Worked With
Joseph Robinson, Nick/service
July 03, 2015
JOEY YOUR THE BEST!!! THANKS FOR TAKING CARE OF ME ALL THE T WONDERFUL SERVICE DEPARTMENT! aLWAYS FITS ME IN AFTER WORK. iM ALWAYS LATE AND JOEY STILL FITS ME IN!!! BEST SERVICE !! i TRUST THIS SERVICE CENTER !! WONDERFUL SERVICE DEPARTMENT! aLWAYS FITS ME IN AFTER WORK. iM ALWAYS LATE AND JOEY STILL FITS ME IN!!! BEST SERVICE !! i TRUST THIS SERVICE CENTER !!! THANK YOU, DEBRA More
by dciresi44
Employees Worked With
JOEY!!!!
April 27, 2015
Amazing dealership!!! I love island Acura! They make you feel like family when you go there and not just like some customer. They have class! They get the job done. I will I love island Acura! They make you feel like family when you go there and not just like some customer. They have class! They get the job done. I will always buy my car and get it serviced at island Acura in wantah. More
by Acuralover1234
Employees Worked With
February 10, 2015
My service experience I called in the morning and said I needed an oil change and I was told from Joey Robinson to bring it right down. Totally amazed I could get in the s I called in the morning and said I needed an oil change and I was told from Joey Robinson to bring it right down. Totally amazed I could get in the same day and to be greeted and with respect from him. He had my car done in an hour and a car wash! I would 100% go back and deal with Joey again! More
by Happy
Employees Worked With
Joey Robinson
February 08, 2015
Lied by the Service Rep Went to Island Acura to get my car fixed. The service rep Joe Thompson helped me and was unfriendly to begin with. I explained to him the problem and Went to Island Acura to get my car fixed. The service rep Joe Thompson helped me and was unfriendly to begin with. I explained to him the problem and also told him that I have been applying a "temporary" fix, however, I brought the car here to get it fixed permanently. Sure enough they applied the same temporary fix that I did and he warned me not to use that feature otherwise I will do permanent damage to the car. That was his way of discouraging me from testing it. When I tested it in the lot and told him the car wasn't fixed, he was quick to offer me a refund and told me that I shouldn't have tested it because I will do permanent damage to the car. I explained to him that I don't intend to use that feature daily but I should at least be able to try it once to make sure it was fixed. He wasted 2 hours of my time and trying to con me out of $75 for the same fix I had told him I perform in 2 minutes. He never admitted to his lie and just told me that he hasn't charged me on my way out. He also lied to me on the phone because he had answered the phone when I scheduled the appointment and explained the problem to him. More
by Petro
Employees Worked With
JOSEPH THOMPSON
January 16, 2015
Excellent Service Department! Island Acura has a great service department. Joe Robinson was very helpful in solving my problem. He always listens and is very friendly. He gave me Island Acura has a great service department. Joe Robinson was very helpful in solving my problem. He always listens and is very friendly. He gave me a loaner in case they needed my car for a several days, but I got it back sooner than expected and it was repaired under warranty. The customer service here is very good. I would recommend Island Acura for any repair work. Make sure to see Joe Robinson! More
by TAKEHOLD
Employees Worked With
Joe Robinson
