Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Phelan Chrysler Dodge Jeep RAM
Countryside, IL
1,700 Reviews
Jack Phelan Chrysler Dodge Jeep Ram Chrysler Dodge Jeep Ram - The Beloved Chicagoland Dealership
Whether you are planning an upgrade or if you are searching for your very first vehicle you have come to the right place. At Jack Phelan Chrysler Dodge Jeep Ram we believe that car buying should be fun, exciting and transparent. Everyone who walks through our front doors is treated like family, whether you are from Chicago, Skokie, Evanston, South Side, Hickory Hills, Park Ridge, Burr Ridge, Oak Lawn, Forest Park or just Illinois we will make certain that your shopping experience leaves you with a smile and feeling like royalty at an affordable, honest and transparent price.
Great Selection of Inventory, New and Used
Shopping for a new car can be a challenge, it’s a long term decision and between needs and wants it can be overwhelming and let’s face it nobody wants to wait to drive home in their new car. That is why at Jack Phelan Chrysler Dodge Jeep Ram we carefully analyze the market and order our vehicles accordingly so that we stock the most affordable Dodge Journeys and the most powerful Hellcat’s and SRT’s for those chasing a thrill. We have a large variety of used and certified pre-owned as well as multiple trims and colors of new vehicles. Come by and see for yourself why it takes us THREE LOTS to hold all of our inventory.
You’re Approved! Come on in!
Because Jack Phelan Chrysler Dodge Jeep Ram has been family owned and operated for decades we understand that finances are a sensitive topic. That is why whether you are a first time buyer, have some challenges with your credit or you are a financial guru we will gladly go over and explain any thing and everything about your financing options. From leases to taxes and fees we are all about transparency here at Jack Phelan Chrysler Dodge Jeep Ram Chrysler Dodge Jeep Ram. We also believe in second chances and redemption, and because of our managements combined experience of over 100 years we are confident that we can get you on the road in your new vehicle regardless of credit, at the very least we will fight for you :). For the best deal, the best price, the best treatment and honest and trasnparent financing come shop at Jack Phelan Chrysler Dodge Jeep Ram
Phelan Home Direct - Get Your Automotive PhD!
Welcome to the digital era: everyone is busy and online shopping is at its peak, so why not do the same for cars? Introducing the all new Phelan exclusive Phelan Home Direct Program (PhD for short). If you want to acquire your new mode of transportation without ever leaving your home or office now you can. At Jack Phelan Chrysler Dodge Jeep Ram we offer you the option of handling all of the negotiation over the phone and shipping or hand delivering the vehicle to your door so that you can save both time and money, especially since time is money. So skip the trip and be on the road with less than 30 minutes out of your day. If you are like many and want to test drive the vehicle prior and live within 30 miles of our dealership we do offer to bring a vehicle to your home or office for a test drive, again saving your time, because unlike most businesses we truly value it :).
Phelan Home Direct - Get Your Automotive PhD! "You Gotta See Jack"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 55 service reviews
March 21, 2025
I have had Scott as my service advisor since I purchased my Jeep Wrangler in 2018. He is the best. Very professional and always willing to look for service specials for you. OORAH MARINE. my Jeep Wrangler in 2018. He is the best. Very professional and always willing to look for service specials for you. OORAH MARINE. More
by muskynut219
Employees Worked With
November 17, 2024
Keith is a great rep, he will go above and beyond and make sure to take care of the customer. He will make sure to not keep you waiting long. Service done 11/12/24 make sure to take care of the customer. He will make sure to not keep you waiting long. Service done 11/12/24 More
by Omar B
Employees Worked With
November 01, 2024
had car towed there on a Friday, it was fixed on Sat without authorization and charged me $3800 my car was repossessed from the dealership without my knowledge. I am in the process of filing a claim wi without authorization and charged me $3800 my car was repossessed from the dealership without my knowledge. I am in the process of filing a claim with the Federal Trade Commission- C. Carson, and filing a claim with the better business bureau. More
by lisa.aiello1973
Employees Worked With
Dennis Healy & Ann Marie
November 01, 2024
I recently had my car serviced twice in the past 3 months and I cannot speak highly enough of my experience, thanks to Ben. From the moment I walked in, he made me feel welcome and valued as a customer. B and I cannot speak highly enough of my experience, thanks to Ben. From the moment I walked in, he made me feel welcome and valued as a customer. Ben took the time to explain the services my vehicle needed and answered all my questions with patience and expertise. I appreciated his transparency regarding the costs and timelines involved, which made the entire process smooth and stress-free. What truly stood out was his commitment to customer satisfaction. He went above and beyond to ensure that my car was serviced promptly and kept me updating during the process. It’s rare to find someone who genuinely cares about their customers like Ben does. The entire staff was friendly and professional, but Ben made this experience exceptional. I will definitely be returning for future services and will recommend him to friends and family. More
by shelbi
Employees Worked With
October 15, 2024
Keith is amazing, he fit me in last minute after when I needed by brakes done asap. I took my car to get brakes done somewhere else and they messed it, when they put the parts back they did a horrible job. needed by brakes done asap. I took my car to get brakes done somewhere else and they messed it, when they put the parts back they did a horrible job. I called Keith in a panic and he fit me in. Took the truck, got my brakes and got my truck back working as it should. More
by bgomez
Employees Worked With
March 20, 2024
My Daughter brought her car in on Dec 15th. She was taken advantage of by the service department. When she wanted to call her dad to ask what he thought, they pressured her to make a decision i She was taken advantage of by the service department. When she wanted to call her dad to ask what he thought, they pressured her to make a decision immediately, then offered to take money off if she did. Which they never did. They never even checked to see if the car was under warranty. Her bill was over $600. My husband called that day and left a message for Rick Hiller about the situation. Rick did not call my husband back for several days. After talking, the conversation ended with Rick saying he would check into the warranty and if it was covered he would make adjustments and if it wasn't he would take some money off for the service that day. According to him he didn't want to lose a customer. Well, we never heard back. Sent an e-mail to Tom Phelan and never heard back. I called twice and no response back. There was also another issue with her extended warranty and nobody knows anything. With a family full of jeeps and dodge we know where we will NOT be going again. More
by glorybirds
October 10, 2023
Scott is a wonderful service advisor. He has always been extremely helpful, patient, kind, understanding and takes the time to explain mechanical issues. He has been a blessing to me and He has always been extremely helpful, patient, kind, understanding and takes the time to explain mechanical issues. He has been a blessing to me and my family as we take all our cars to him. He is our trusted advisor and look forward to working with him again. More
by Vee
Employees Worked With
September 28, 2022
Sue and Tom were great they gave me a great deal. Sue was all for her customer and wanted to get me the best deal possible. I appreciate that from her Sue was all for her customer and wanted to get me the best deal possible. I appreciate that from her More
by armandocortez5
August 31, 2022
Terrible Maintenance Service! fyi.. Make sure you know what's wrong with your vehicle, otherwise they wont bother to go extra for the customer to see or find the issue. Also, even fyi.. Make sure you know what's wrong with your vehicle, otherwise they wont bother to go extra for the customer to see or find the issue. Also, even if you have an appointment doesn't mean its going to get looked at. More
by motox2001
Employees Worked With
