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Ben Nisbet
Ben Nisbet at Jack Phelan Dodge Chrysler Jeep Ram

Ben Nisbet

Service Advisor

Jack Phelan Dodge Chrysler Jeep Ram

5859 S La Grange Rd
Countryside, IL 60525

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Ben Nisbet

November 14, 2026

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Employee Rating

drove in with check engine light on and they got it done in 2 hours or so More

by FEB54MAR
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

We're glad our service team could take care of the check engine light on your Dodge Grand Caravan. Thank you for the five-star rating!

November 08, 2026

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Employee Rating

Lack of communication and unorganized Please do better. I dropped my truck for an oil change and they need like 8 hours plus to finish it As a paying customer we deserve better Short staff? Maybe? More

by angel_betancourt282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 12, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 03, 2026

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Experience was great, friendly efficient could not have asked for a better experience. Will recommend. More

by micryan82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Mendoza, Rick Hiller, Jason Kolbe, Scott Sopko, Jonathan Castellanos, Israel Flores, Adam Hiller, Keith Moore, Mike Tatera

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Nov 03, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Hearing that your Jeep Grand Cherokee service was handled promptly and with a warm welcome is rewarding for our team. Thank you for your recommendation!

November 01, 2026

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Employee Rating

Love this dealership! Everyone is so nice and very knowledgeable! Informs you on your repairs More

by pldepue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Your kind words about our team’s expertise and welcoming approach mean a lot to us. We’re glad you felt informed about the repairs to your Jeep Cherokee.

October 27, 2026

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Everyone was very professional, demonstrated excellent communication, and answered all questions clearly and thoroughly. I truly appreciate their professionalism and willingness to assist. More

by miguelg4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 27, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

We're pleased our team kept you well informed and addressed each question during service on your Ram 1500. Thank you for your kind words and five stars!

October 16, 2026

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Employee Rating

Customer service is excellent and Jason is very helpful in explaining the problem with my car and getting it repaired within a reasonable amount of time such a great service manager More

by stacykoutsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Hiller, Jason Kolbe, Scott Sopko, Adam Hiller, Keith Moore, Mike Tatera

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Oct 16, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Our service team was glad to clearly explain the issue and get your Chrysler back on the road quickly. Hearing your praise of Jason’s support means a lot to our service team.

October 12, 2026

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Employee Rating

Everything was great, waited too long to receive my car after service call stating it was ready, over 1/2 hour.. More

by Matk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Moore

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Oct 14, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jack Phelan Dodge Chrysler Jeep Ram.

October 04, 2026

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Employee Rating

My vehicle was serviced in a timely manner. Ben was helpful and explained everything to me before doing any work. More

by kirchy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 04, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Knowing the service on your Dodge Durango was prompt and that Ben walked you through each step before starting any work is rewarding to our service team.

September 21, 2026

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Employee Rating

I've been coming here for over 20 years and hace been satisfied with their service. More

by susan6474
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Hiller

Print
Sep 25, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you for choosing Jack Phelan Dodge Chrysler Jeep Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 20, 2026

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Employee Rating

So far happy with the service and just LOVE my advisor BEN and as long as he works here I will continue to come here. More

by wichita3271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 21, 2026

Jack Phelan Dodge Chrysler Jeep Ram responded

Your kind words about Ben and the service on your Jeep Renegade are wonderful to read. Knowing you’re pleased and plan to return means a great deal to our service team.

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