Jack Phelan Chrysler Dodge Jeep RAM - Service Center

Front License plate holder I was told the license plate holder needed to be ordered and I would be contacted when it has arrived, I waited two weeks and finally went in to fin I was told the license plate holder needed to be ordered and I would be contacted when it has arrived, I waited two weeks and finally went in to find out what was happening they told me it was at a warehouse 1 mile away I waited for 1 hour for them to bring it to the dealership and then nobody knew where it was until finally after asking several people It was found underneath one of the service desk employees and he said he had no idea what was going on with it So I took it home So I can install it myself!!!!! More

Purchasing car Jack Phelan dodge is the only place I’ll buy cars from now. They are willing to work with anyone with limited money. They got me in the car I wanted a Jack Phelan dodge is the only place I’ll buy cars from now. They are willing to work with anyone with limited money. They got me in the car I wanted and needed. The sales team is excellent expessally Jose. Excellent service. Thank you More

Zero Stars I have gone to this dealership a few times now.....so this review is not just based on one experience. All my experiences have been AWFUL. I definit I have gone to this dealership a few times now.....so this review is not just based on one experience. All my experiences have been AWFUL. I definitely will not be going back because I have given this dealership way too many chances. The wait time is long and they are extremely overpriced. I have been having an issue with my wheels and it has taken MONTHS to get a call back and a resolution. I went direct to Mopar to report this dealer and to handle myself. At Jack Phelan they will be so nice and promise you the world when you buy the car there.....but when you come back to get the car serviced be prepared to be ignored and overcharged. I recommend you walk around your car to make sure there is no damage before leaving.....even if there is they will say it was there before you go there. More

Professional good costumer service Very nice and helpful people I will recommend this dealer to all my friends and family sales man where very well informed of what they where selling Very nice and helpful people I will recommend this dealer to all my friends and family sales man where very well informed of what they where selling More

making things right Got off to a slow start but then they went the extra mile to satisfy their customer That particular quality is hard to come by these days Got off to a slow start but then they went the extra mile to satisfy their customer That particular quality is hard to come by these days More

Great Service Team Experience It has been great dealing with the Service Team at Jack Phelan. Vince Vetrone especially gave me outstanding service. He kept me informed of the statu It has been great dealing with the Service Team at Jack Phelan. Vince Vetrone especially gave me outstanding service. He kept me informed of the status of my vehicle as it was being serviced. Great job Vince! I'll be back for future service on my Grand Cherokee whenever needed. More

someone from service damaged my work van I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. Rick Hiller promised to show me the video surveillance from dealership but later said he will not do it.They never fix my van -they just declined .Horrible dealership ,horrible experience. More

Impressively awesome service! I have been taking my Dodge Journey to Phelan Dodge, Countryside, for the past year or two and Rick has been been service advisor to help me. He is e I have been taking my Dodge Journey to Phelan Dodge, Countryside, for the past year or two and Rick has been been service advisor to help me. He is extremely friendly and helpful and is always ready to answer my questions. Most recently I went in for an oil change and he greeted me by name. He made me feel like family and that just won me over. I trust the entire service department with my vehicle, which is why I keep coming back and just yesterday purchased a new Dodge Journey. I can’t wait to go in for an oil change to show him my new purchase. Thank you Rick!! You are awesome!!! More

Great service and communication. I have been using jack phalen service department a few times over the years for my 2008 wrangler and my 2016 Liberty and on those times at the dealer I have been using jack phalen service department a few times over the years for my 2008 wrangler and my 2016 Liberty and on those times at the dealership i had a great experience from repair to the updates by ther service staff. I came from another dealership that my jeep service was a disaster on repairs,cost and return trips to fix the same problem. I recommend Jack Phalen, it's mechanics and service staff to get your jeep fixed right the first time. More