Jackson Acura

Great experience Yvonne was great, handled everything quickly and thoroughly from the moment I walked in the door. Will certainly be back in the future to Jackson. Yvonne was great, handled everything quickly and thoroughly from the moment I walked in the door. Will certainly be back in the future to Jackson. More

Great Service Easy to schedule an appt online. Loved the Lyft back to my office while my car was being worked on and the offer to come get me to retrieve my car. Easy to schedule an appt online. Loved the Lyft back to my office while my car was being worked on and the offer to come get me to retrieve my car. As always the work was done well and on time just like promised! More

Saturday Service Rodney was very friendly first thing on a Saturday morning. He gave me a time frame for the completion of the work. First, he kept me informed of the Rodney was very friendly first thing on a Saturday morning. He gave me a time frame for the completion of the work. First, he kept me informed of the progress, secondly, he beat the time frame by 30 minutes. There is one concern that is an Acura issue. The 2018 Acura MDX has a hesitation in the transmission when you start from a dead stop. My understanding is there is not a fix for this yet. What happens when my Acura Warranty expires and this issue is not corrected? More

Rodney is great Rodney worked efficiently to help me get through the service appointment with ease. I had somewhere to be at 1; so, he made sure I was out by noon. Rodney worked efficiently to help me get through the service appointment with ease. I had somewhere to be at 1; so, he made sure I was out by noon. More

Great Service, Honest Service Department I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The Service Manager, Rodney Jones, manages a great service department and they are always transparent to what needs to be completed and DO NOT use scare tactics or a pushy sales approach to gain more business, like many other service departments do. If you have an Acura, this is the only service department you need to take your car to for peace of mind. Thank you Jackson Acura team! More

Nick, my Service Rep, is the best I have ever worked with! The service team strives to do their best and Nick Covino, the Service Rep, is the difference maker in the Team. He is the very best at that dealershi The service team strives to do their best and Nick Covino, the Service Rep, is the difference maker in the Team. He is the very best at that dealership. Unfortunately, they seem to have a problem retaining/hiring mechanics that can service our vehicles. I took my car in three weeks ago for service because the Navigation System was not working right. First they told me that it was a GPS antenna issue and that they would order the part. Maximum 1-2 days in the shop. Then I was told they could not get it fixed and that it would take longer. Finally Nick called me and stated that they had ordered the NAVI System to replace what seemed to be a bad unit. NAVI works now great, but... my car was at the dealer for two (2) weeks! Yes, Nick pulled a rabbit out of his hat in getting me a loaner because they did not have any available. Nick went above and beyond to serve his customer. But if they do not hire more mechanics, Nick bears the wrath of unhappy customers when it is not his fault. I have leased or purchased 7 Acura's since 1991. I know the product, and the service levels, but two weeks in the shop because of a NAVI issue is unreasonable. Please help Nick and the other Reps help us, the paying customer. Other than that, Jackson Acura rocks! Mike Corujo More

Timely- no hassle Got me in early for an afternoon appointment. Always accommodating- reviewed everything they did. Never have had any issues. Just purchased another Got me in early for an afternoon appointment. Always accommodating- reviewed everything they did. Never have had any issues. Just purchased another call from Reggie. Second in two years. Would highly recommend him as a no pressure salesman. He actually took the time to ask us what we wanted instead of trying to sell us something More

Consistent Service I’ve been going to Jackson Acura for years and I’m always cared for like family. Consistency and quality service can be expected. iNick, my service a I’ve been going to Jackson Acura for years and I’m always cared for like family. Consistency and quality service can be expected. iNick, my service agent, always handles the details and sends me off confident that the work was done right. More

Awesome Car Buying Experience! Everyone was kind and knowledgable about the car I wanted to buy. They were honest and open but still worked to make sure I got what I wanted! Never f Everyone was kind and knowledgable about the car I wanted to buy. They were honest and open but still worked to make sure I got what I wanted! Never felt pressured or like an annoyance. They truly seemed happy I was there. And it was one of the more beautiful dealerships I have seen! Thank you Jackson acura!! More

Surprise!! You need four new tires 😜 Went in for 30K service (which they did) but surprise #1 was new air filters at about $90 and later surprise #2 “you need 4 new tires”. My only regre Went in for 30K service (which they did) but surprise #1 was new air filters at about $90 and later surprise #2 “you need 4 new tires”. My only regret was not insisting I get to see the old tires but they knew I was very rushed to get out for a Dr’s appointment. Yvonne was very friendly and efficient and hustled everything along. More