Jackson Acura

Awesome Service by Pat Crossen, service advisor I have be bringing in my 2003 Acura MDX at Jackson Acura for 12+ years and service has always been awesome. Key thing is I get to see same faces for y I have be bringing in my 2003 Acura MDX at Jackson Acura for 12+ years and service has always been awesome. Key thing is I get to see same faces for years. Pat is relatively new at Jackson. However, his customer engagement and service delivery is excellent. I had brought in the MDX for Takata airbag recall last week. He took care of the issue promptly and with care starting with initial scheduling phone call. Cheers.. AA More

Courteous, prompt and professional service. As always, Jackson Acura exceeded my expectations in terms of fast friendly service and great people to deal with. This is my second service visit and As always, Jackson Acura exceeded my expectations in terms of fast friendly service and great people to deal with. This is my second service visit and won’t be my last. More

Excellent communication and service from all the staff. Great pricing on the tires and service. Great location close to work. Shuttle ride was the best ever! communication and service from all the staff. Great pricing on the tires and service. Great location close to work. Shuttle ride was the best ever! More

MDX Recalls I had a set appointment to have the recalls that had been issued by Acura be repaired. Pat and the other service staff were very helpful in keeping m I had a set appointment to have the recalls that had been issued by Acura be repaired. Pat and the other service staff were very helpful in keeping me updated on when to expect it to be ready. This is the first Acura that I have owned and I would purchase another Acura from Jackson Acura. More

Excellent experience Yvonne and the staff have always maintained the highest customer service levels when I bring my RDX in for service! Wouldn’t take it anywhere else! Yvonne and the staff have always maintained the highest customer service levels when I bring my RDX in for service! Wouldn’t take it anywhere else! More

Prompt recall service Pat was terrific and helped me get my MDX recall item addressed promptly. I didn’t have to spend any longer than necessary waiting. Thanks again, Pat! Pat was terrific and helped me get my MDX recall item addressed promptly. I didn’t have to spend any longer than necessary waiting. Thanks again, Pat! More

Got what I came for I believe I overall got the car service that I paid for. Brought my car there on a flatbed inoperable and picked it up operable (main goal met). I believe I overall got the car service that I paid for. Brought my car there on a flatbed inoperable and picked it up operable (main goal met). Spent thousands on fixes (called around several Honda/Acura dealerships for estimates, their price was in-line), car was in the shop over a week(expected), and no complimentary loaner car provided (I didn't request either). Car was just as dirty on pick-up from when I dropped off. Maybe loaners and cleaning are not per their normal service guidelines (car not under warranty), so I consider that an "average" rating. When I picked up the car, window molding masking tape was still applied (days after written cure time, someone should have removed), dirty shop rag left on drivers floor mat, and I drove off with OBD2 scanner still plugged in (I turned around an returned it, "what is that beeping?"..). I consider that a "fair" rating. Service writer was very polite and kept me frequently up to date on that status of the car and made sure all the TSBs and recalls were performed. Would give that experience a "good" rating. Overall the experience turns out to an "average" for me, all things considered. More

MDX Check Up Brittany was great, service was great, waiting to hear back on the parts that are coming in for the recall notice I recently received. Thank you Brittany was great, service was great, waiting to hear back on the parts that are coming in for the recall notice I recently received. Thank you More

Lane departure parts My husband and I are extremely grateful with Nick Covino’s outstanding service! He is very professional and helpful. We have been pleased with his pas My husband and I are extremely grateful with Nick Covino’s outstanding service! He is very professional and helpful. We have been pleased with his past service as well. Jackson Acura car wash team did a fabulous job as well!! We are very satisfied! Thank you! More

Excellent Service....Always!! I would absolutely buy another Acura just so I wouldn’t have to say goodbye to Jackson Acura Service Department!! I always have a positive experience I would absolutely buy another Acura just so I wouldn’t have to say goodbye to Jackson Acura Service Department!! I always have a positive experience and feel like I’ve been taken care of when I leave. More