Jackson Acura

Excellent Service Everytime I arrived at 730AM black Friday for routine service. Nick Covino was waiting for me at the curb and had me checked in and with my coffee in less than I arrived at 730AM black Friday for routine service. Nick Covino was waiting for me at the curb and had me checked in and with my coffee in less than 10 minutes. Nick estimated that the service would take just over an hour and about 9:45 my car was back having been serviced....and washed. The key to this excellent service at Jackson is the Consistency.! I hope to trade for a new MDX soon. More

Good service, poor execution Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like i Rocker arm pressure sensor outage caused the car to be towed for service. I’m not a mechanic, but can’t they make the engine sensor fail “safe” like in “crippled “mode so it can be driven for a few miles? The car was repaired by mid-morning the next day, so I Ubered over to retrieve. So far, so good! My Service Rep, Cody, was tied up with another customer, so I waited outside his glass office. I texted him that I was there to pick up my car. I doubt that he saw my text before he was picked up for lunch and was gone. I approached the receptionist, who was very helpful and tried to find someone else to assist me. She found a young lady 2 offices down who was very pleasant and gave me my paperwork. She left to get the car. Not sure what happened then, but it was probably another 6-8 minutes of nothing. The helpful receptionist saw me standing there and was apologetic as she tried again to help me . It was then that two reps in the adjacent office jumped in at the receptionist’s request. Pretty soon, they, too, disappeared. But they came back soon, with Cody, the 2 doors down rep, and the guy who retrieves the cars. After probably 30 minutes I finally got wheels again. Good service, poor execution. More

Great service This was a routine service for oil change and tire rotation. I like that they me know about upcoming service and repairs so that I don’t get a surpris This was a routine service for oil change and tire rotation. I like that they me know about upcoming service and repairs so that I don’t get a surprise. Car wash is a nice perk. Typically the service is very quick but in the meantime, I enjoy their snacks and Starbucks coffe! More

Pretty good Service was good, albeit slowed due to power outage. Could have done a better job on post-service clean-up, still obvious dust on interior surfaces! Service was good, albeit slowed due to power outage. Could have done a better job on post-service clean-up, still obvious dust on interior surfaces! More

Great service Scheduling an appointment for service is always simple and always works with my schedule. They greet you, take care of finding out about any issues o Scheduling an appointment for service is always simple and always works with my schedule. They greet you, take care of finding out about any issues or concerns and keep you apprised of how things are going. It couldn't be any better! More

Car purchase without pressure This is the third car we’ve leased or purchased from Jackson Acura. We keep coming back because the sales dept. never pushes you to buy, answers all o This is the third car we’ve leased or purchased from Jackson Acura. We keep coming back because the sales dept. never pushes you to buy, answers all our questions and tries to get us the best deal. Our salesman is always responsive to our questions or concerns, very personable and friendly. Business Manager was excellent too! More

Great service, comfortable surroundings. Very satisfied with the service representative and to the best of my knowledge the work is well done. Yvonne kept me advised throughout the two hour w Very satisfied with the service representative and to the best of my knowledge the work is well done. Yvonne kept me advised throughout the two hour wait. More

Great Service Jackson Acura is always a top notch place to go. Extremely professional and courteous. I would recommend to anyone looking for a service center for Jackson Acura is always a top notch place to go. Extremely professional and courteous. I would recommend to anyone looking for a service center for their Acura or Honda. More

Engine light Service was okay, but the wait was too long. The engine light issue was too expensive; had the repair completed somewhere else at half the cost. Service was okay, but the wait was too long. The engine light issue was too expensive; had the repair completed somewhere else at half the cost. More

Excellent as always Nick always takes good care of me! Easy in, easy out....some things were under warranty . Good experience! Had rear shocks replaced for free as well Nick always takes good care of me! Easy in, easy out....some things were under warranty . Good experience! Had rear shocks replaced for free as well as front bulb. They always wash the car, which is nice! More