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Jackson Acura
Roswell, GA
6,900 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle.
An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 6,900 reviews
October 30, 2018
Jackson Acura Experience I have come there for a while and always have had a very good, professional experience dealing with Nick Covino. I have used other Acura dealerships I have come there for a while and always have had a very good, professional experience dealing with Nick Covino. I have used other Acura dealerships in Atlanta for service and none are as good as dealing with Jackson and Nick. More
by rob.wehr12
Verified CustomerEmployees Worked With
October 29, 2018
Wonderful experience It was time for my B1 service. I was able to schedule an appointment and get the work done expeditiously /great experience to get it done so quick It was time for my B1 service. I was able to schedule an appointment and get the work done expeditiously /great experience to get it done so quickly. More
by 441984388771
Employees Worked With
October 29, 2018
Outstanding Service Thank you to Nick and Rodney for going the extra mile! The support and service continues to be outstanding and as a result I will continue to do busin Thank you to Nick and Rodney for going the extra mile! The support and service continues to be outstanding and as a result I will continue to do business with Jackson Acura. More
by KTC
October 29, 2018
Jackson Acura Service Dept Can’t beat Jackson Acura for servicing your Acura!! All the service reps are professional and knowledgeable and if you have to wait, they make it as Can’t beat Jackson Acura for servicing your Acura!! All the service reps are professional and knowledgeable and if you have to wait, they make it as enjoyable as possible! More
by JMHOLCOM
Employees Worked With
October 29, 2018
Engine Head Gasket Blown...Not I begin to visit this location after the location I had a solid rapport with closed without warning. The service here is OK at best. My last & final I begin to visit this location after the location I had a solid rapport with closed without warning. The service here is OK at best. My last & final visit happened when I took my car in because the check engine light was flashing. The car was making a loud noise that would come & go and also idling rough. My fiance' opened the hood & there was blue colored liquid sprayed on top of the engine. After about a week of still driving my car, I had time to drop it off. I told Brittiany, the service rep, what occurred. About 10minutes after I left, she called me to reconfirm the series of events. We hung up & she called back less than 5 minutes & told me my engine blew a gasket. She told me I could come pick my car up & they wouldnt charge the diagnostic fee. She also stated if I need any assistance finding another car, they have certified used cars because fixing a blown head gasket would cost more than my car was worth. I told my fiance' what I was told & he wasnt convinced being I had driven my car for about a week before dropping it off plus it displayed no symptoms of a blown gasket. My fiance' has a dedicated mechanic who works on his tow trucks & he offered to look at my car. Needless my car did not have a blown gasket. My coolant system, harmonic balancer, alternator belt & timing belt were replaced. My car is running smooth & quiet again. It has been a little over a month when this happened. Please note, this is the first time I have ever allowed a mechanic shop outside of Acura to work on my car since I brought it brand new in 2005. Needless to say, I have found a reliable mechanic who doesnt charge dealership prices & the work is A-1. The vibe I got from the service reps here is that they dont treasure the older model cars which is unfortunate because I take pride in caring for my car. Everyone isnt in the market for a brand new car. More
by TT
Employees Worked With
Brittiany Byas
October 29, 2018
Great Service! Everyone was so kind and helpful! Brittany sat down with me and went over the services that are typically done at certain mileages, which is helpful f Everyone was so kind and helpful! Brittany sat down with me and went over the services that are typically done at certain mileages, which is helpful for me to be able to think ahead and plan financially! They went above and beyond! More
by Savannah
Employees Worked With
Brittiany Byas
October 29, 2018
Great service from Britney! Always great customer service, even when I pop in without an appointment. Britney is a real pleasure to work with and always gets my problem resolved Always great customer service, even when I pop in without an appointment. Britney is a real pleasure to work with and always gets my problem resolved in a timely fashion! More
by driver_15001
Employees Worked With
Brittiany Byas
October 29, 2018
Consistently a great service experience I've been going to Jackson Acura for over 10 years for service and the experience has always been consistently good I believe they provide excellen I've been going to Jackson Acura for over 10 years for service and the experience has always been consistently good I believe they provide excellent service at a reasonable price with very pleasant waiting facilities. I do miss the bagels on Saturday morning though... More
by RICHARD.GLADNEY
Employees Worked With
Brittiany Byas
October 28, 2018
Perceived problem I stopped in because of a displayed service message that I didn't understand. My service adviser Nick Covino had the problem checked out (it was mino I stopped in because of a displayed service message that I didn't understand. My service adviser Nick Covino had the problem checked out (it was minor) and fixed. He also had the car washed all with no charge. Exceptional service! More
by tombill03
Employees Worked With
October 27, 2018
Impressed with Jackson Acura service department I have worked with many dealerships in the past and hands down I am most impressed with Jackson Acura, particularly Brittany Byas in the service depar I have worked with many dealerships in the past and hands down I am most impressed with Jackson Acura, particularly Brittany Byas in the service department. She is nothing but professional, quick and a pleasure to work with. I will definitely call on Brittany in the future. Excellent customer service. More
by kristy.prows
