Jackson Acura - Service Center

Kendall in the Service Dept is an outstanding Service Advisor. He was diligent and knowledgeable. I felt he cared about my concerns and the safety of my vehicle. Thank you Kendall! You’re the best! Advisor. He was diligent and knowledgeable. I felt he cared about my concerns and the safety of my vehicle. Thank you Kendall! You’re the best! More

Jackson Acura always does excellent work. Yvonne goes above and beyond. Her level of knowledge and professionalism makes this Acura service department second to none. above and beyond. Her level of knowledge and professionalism makes this Acura service department second to none. More

Always a pleasure bringing my RDX in for service here. Very friendly and courteous service along with a clean and comfortable waiting area for customers. Very friendly and courteous service along with a clean and comfortable waiting area for customers. More

Nick and Sergei are great. Nick is always so nice and Sergei is always ready to help me with anything I neeed, from loaning a car, to help with the radio. Thanks. Sergei is always ready to help me with anything I neeed, from loaning a car, to help with the radio. Thanks. More

Excellent explanation of recommended maintenance and help prioritizing the bigger ticket items. Appreciated quick arrangement of a loaner car. Car was ready when promised and at expected price. prioritizing the bigger ticket items. Appreciated quick arrangement of a loaner car. Car was ready when promised and at expected price. More

This was by far the worst experience I’ve had at Jackson Acura. Months before my headlight bulb went out I inquired about pricing for changing the entire headlight and covering and was told a price of aroun Acura. Months before my headlight bulb went out I inquired about pricing for changing the entire headlight and covering and was told a price of around $1,500. Needless to say, the headlight went out and I took my car to get the bulb changed. The service rep tells me it’s not just the bulb that went out, but something with the igniter and it would cost $1,500; however, the cost would not include a new covering. Utterly RIDICULOUS! How can one rep quote me the same price to change out the entire headlight and covering??? Then another quote me the same price for just the headlight! This was a complete rip off and to say I was thinking about trading my car in. Nope, not here. And this saddens me because I’ve NEVER had an issue with this place. Completely disappointed! More

Very organized and professional from arrival through completion of work. Add timely, clean and courteous. Thank you, thank you, thank you, thank you and thank you. completion of work. Add timely, clean and courteous. Thank you, thank you, thank you, thank you and thank you. More

Excellent customer service: friendly and knowledgable staff - very responsive! They were able to service my RDX the same day. The overall service experience matched what was promised during the sales pro staff - very responsive! They were able to service my RDX the same day. The overall service experience matched what was promised during the sales process.. More

Very impressed... Kendall was there to greet me at 11:30 and my care was ready by 12:45... AMAZING!!! I have owned Ford and Nissan... Acura is by far the best! and my care was ready by 12:45... AMAZING!!! I have owned Ford and Nissan... Acura is by far the best! More

The service at Jackson Acura is top notch. The waiting room is nice and very clean. Nick is always very helpful and terrific to work with. room is nice and very clean. Nick is always very helpful and terrific to work with. More