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Jackson Acura - Service Center

Roswell, GA

4.7
5,057 Reviews

5,057 Reviews of Jackson Acura - Service Center

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January 28, 2021

Always a pleasure bringing my RDX in for service here. Very friendly and courteous service along with a clean and comfortable waiting area for customers. More

by kellersteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

January 28, 2021

Nick and Sergei are great. Nick is always so nice and Sergei is always ready to help me with anything I neeed, from loaning a car, to help with the radio. Thanks. More

by kentuckycatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Jackson Acura responded

Thank you for taking the time to leave this 5-star review for our team!

January 27, 2021

Excellent explanation of recommended maintenance and help prioritizing the bigger ticket items. Appreciated quick arrangement of a loaner car. Car was ready when promised and at expected price. More

by Lojodean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Jackson Acura responded

Hello, thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

January 27, 2021

This was by far the worst experience I’ve had at Jackson Acura. Months before my headlight bulb went out I inquired about pricing for changing the entire headlight and covering and was told a price of aroun More

by webb6528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Hilden
Jan 28, 2021 -

Jackson Acura responded

I'd like to apologize for any miscommunication between you and our service team. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly to our Service Manager.

January 26, 2021

Very organized and professional from arrival through completion of work. Add timely, clean and courteous. Thank you, thank you, thank you, thank you and thank you. More

by vaccarom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Flauter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Macias
Jan 27, 2021 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

January 26, 2021

Excellent customer service: friendly and knowledgable staff - very responsive! They were able to service my RDX the same day. The overall service experience matched what was promised during the sales pro More

by Roberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Jan 27, 2021 -

Jackson Acura responded

Roberto, thank you for leaving this 5-star review!

January 26, 2021

The service at Jackson Acura is top notch. The waiting room is nice and very clean. Nick is always very helpful and terrific to work with. More

by KOSHIPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Jackson Acura responded

Hello, we are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 26, 2021

Very impressed... Kendall was there to greet me at 11:30 and my care was ready by 12:45... AMAZING!!! I have owned Ford and Nissan... Acura is by far the best! More

by DONNAPUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Jan 27, 2021 -

Jackson Acura responded

Thank you, Donna, for leaving this 5-star review for Kendall!

January 25, 2021

Always a great experience! Nicole was very helpful and could answer all my questions regarding my backseat. I really appreciate that there are enclosed work stations so I can work while waiting on my serv More

by NBEARDEN45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Macias
Jan 26, 2021 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nicole and the team, and we look forward to working with you again.

January 25, 2021

I have an excellent experience at Jackson Acura. My service advisor (Kendall) did a really good job. This was first time servicing my Acura and I will continue to do here. Thank you. More

by mdjames04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Jan 26, 2021 -

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

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