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Jackson Acura - Service Center

Roswell, GA

4.8
5,064 Reviews

5,064 Reviews of Jackson Acura - Service Center

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October 05, 2020

Service always goes smoothly at Jackson, appreciate the whole crew, from polite greeters to Nick my nice and efficient rep to the guys in the back. Everyone is polite and I also appreciate how clean and or More

by kf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we look forward to working with you again.

October 05, 2020

I had my first service done at the dealer. The service I had my first service done at the dealer. The service rep was very courteous and my me comfortable in the waiting area. The dealership and garage a More

by camleo
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Crossen, Kendall Parks
Oct 06, 2020 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

October 02, 2020

I have been a customer of Jackson Acura for many years. The customer service and quality of work is beyond excellent. I highly recommend purchasing a car here and getting all your cars serviced at Jackso More

by Miriam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Jackson Acura responded

We appreciate your business, Miriam, and our team looks forward to serving you again soon!

October 01, 2020

Yvonne and all the staff at Jackson really care about their customers. The predicted time to wait for repair was right on and I appreciate that. More

by bcarey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Jackson Acura responded

Hello, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

September 30, 2020

My first visit to Jackson Acura for service made a lasting impression. I made an appointment with service rep Yvonne Russell and she went beyond my expectations contacting Acura to cover a transmissi More

by TBROCK57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Jackson Acura responded

Hello, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Yvonne met your expectations. Thank you again for choosing Jackson Acura, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2020

Kendall was professional & courteous. The service was completed in less time than originally told. He informed me about all that had to be done to my car. More

by vernastone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 30, 2020 -

Jackson Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 29, 2020

I’ve been very satisfied with the customer service I received from Nick & the tech who service my car. When day comes in purchasing my next car I will certainly come to the dealership. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2020

Nick is honest and reliable. We can always count on him to tell me what our cars need to keep our family safe in the car. More

by jacjac4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Jackson Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jackson Acura!

September 28, 2020

Kendall was excellent. He was friendly and kept my informed during my visit. He addressed all my concerns. He provided the type of service I expect from Acura. More

by michelleleverett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 28, 2020 -

Jackson Acura responded

Michelle, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Kendall here at Jackson Acura.

September 28, 2020

Absolutely exceptional service. Attentive,great communication, and fast!! Everything about my experience was outstanding. Battery replacement covered by warranty. The service agent, Kendall was fan More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 29, 2020 -

Jackson Acura responded

Jim, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Kendall was able to help, and we hope to see you again!

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