Jackson Acura - Service Center

Consistent excellence every time. Easy to schedule service online...even at 11:00 pm. Excellent service and turnaround. I really appreciate seeing the same knowledgeable service adviso Easy to schedule service online...even at 11:00 pm. Excellent service and turnaround. I really appreciate seeing the same knowledgeable service advisor each time.. More

Great Thanks Jimbol as you got me in and out very quickly Thanks again and I will be sure to request you next time thanks Thanks again and I will be sure to request you next time thanks More

great experiment great experiment with the service people staff, east to schedule an appointment clean bathrooms and waiting room . My complaint is this comment s great experiment with the service people staff, east to schedule an appointment clean bathrooms and waiting room . My complaint is this comment section to tooo long!! More

The service was great, and the people I interacted with were very friendly and professional. The waiting area was quiet and comfortable and had refreshments were very friendly and professional. The waiting area was quiet and comfortable and had refreshments More

Appointments are very useful! I showed up on time. Someone met me and got my information. They promised it would be a short visit. I was in and out in less than an hour and the I showed up on time. Someone met me and got my information. They promised it would be a short visit. I was in and out in less than an hour and the problem with the car was solved. It was a warranty claim so there was no cost to me. While I was waiting, I was able to go on a test drive in a car that my daughter was considering. More

Yvonne Russell was great! Her attention to detail an my needs was over and beyond. All service reps should take a listen from her. Thanks needs was over and beyond. All service reps should take a listen from her. Thanks More

Everyone was polite. Proffesional and helpful staff. Good coffee and welcoming space. Very nice facility, but I am not happy with my visit, because I have to visit again: Nick helped me with my routin Good coffee and welcoming space. Very nice facility, but I am not happy with my visit, because I have to visit again: Nick helped me with my routine service and told me my tires needed to be replaced. I told him about how I had had the mdx for 6-7 months and was using Nitrogen to fill the tires and had no problems or warnings, even on very cold days. He informed me that the nitrogen was a gimmick and that normal air was okay. The next morning 2/27/2020 was about 33 degrees and after 10 minutes on the road I got a TPMS SYTEM ERROR, yellow warning lights and all. The system was not reporting any tire pressure on any of the 4 tires. I called the service department and was told by the man that answered (Don’t know his name) that it was a cold morning and that his car had a TPMS warning light that day and that was why mine had it. He said bring the car in and the dealership would look at it. I don’t have the time to burn for another visit. The system worked flawlessly before changing the tires. I guess I’ll figure out how to get back there as soon as I can. Not a good feeling to be worried about the exact issue the previous day and told it is normal today. I am sure Jackson will make it right, we bought this car from them and have done all the service at the dealer. More

Jim, helped us make a thoughtful, fully informed decision on replacing the blown engine in our 2016 MDX. Jim steered us to an economical, warrantied certified engine. The three year warranty on the replace on replacing the blown engine in our 2016 MDX. Jim steered us to an economical, warrantied certified engine. The three year warranty on the replacement matched that of a new engine which was important to my family. More

Jackson Acura is always very responsive to my requests and concerns. Your reps clearly explain what service is needed, the action(s) to be taken, and the costs involved. I am always treated in a professio and concerns. Your reps clearly explain what service is needed, the action(s) to be taken, and the costs involved. I am always treated in a professional manner and the wait time for my completed service occurs in a comfortable setting. More

I was able to schedule the appointment same day from the app. The work was fast and efficient and the waiting area was nice and clean. app. The work was fast and efficient and the waiting area was nice and clean. More