Jackson Acura - Service Center

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that your experience with Nick has been consistently positive. Providing reliable and helpful service is our top priority, and we're glad Nick has been able to meet your expectations. If you need any further assistance or have additional feedback, please feel free to reach out. We look forward to continuing to serve you! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that Aariz Javed provided such exceptional service during your visit. It’s great to know that his efforts, including cleaning your car, changing the oil, filling the gas, and rotating your tires, made your experience so positive. At Jackson Acura, we’re committed to delivering outstanding service and going the extra mile for our customers. We’re glad to hear that you’ll be returning to us for your car maintenance needs. If you have any further questions or need additional assistance, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service department to be very good and that Nick was always friendly and professional. It's great to know that even though the work was unexpected, it was completed on the same day as your scheduled service without needing a return visit. We're also glad to hear that you appreciated the loaner vehicle, allowing you to run your errands while your car was being serviced. If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your detailed experience with us! We're pleased to hear that our online scheduling system worked well for you and that our team quickly evaluated the problem with your vehicle. We strive to keep our customers informed every step of the way, so it's great to know that you found the technician’s observations, video clip, and repair recommendations clear and helpful. We're glad the approval process was seamless and that the repair was completed promptly. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear TRALLUMS1, I am deeply sorry to hear about your recent experience with our service department. This does not meet the standard of excellence we strive for at Jackson Acura, and I sincerely apologize for the frustration and disappointment you’ve encountered. Your feedback is incredibly important to us, and we would like to understand more about what happened to address and resolve your concerns. Please contact me directly so we can discuss your experience in detail and work towards a satisfactory resolution. We are committed to providing exceptional service and would appreciate the opportunity to connect with you to earn back your trust and business. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Respectfully, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear that your service experience was up to your expectations and that you found our waiting area comfortable and conducive to working. We're particularly pleased to know that Rodney was able to assist you with connecting your new iPhone to Apple CarPlay and provided the professional and helpful service you deserve. Our goal is to ensure that every visit is efficient and meets the high standards we set for ourselves. If you have any additional questions or need further assistance, please don’t hesitate to reach out. We look forward to welcoming you back and continuing to provide you with exceptional service in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're delighted to hear that your service was performed efficiently and that Yvonne did an excellent job keeping you informed throughout the process. Ensuring that we address all necessary items while maintaining clear communication is a key part of our commitment to exceptional service. If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your experience! We're delighted to hear that you found our dealership to be comfortable and enjoyed the snacks and drinks we offer while you wait. We strive to create a welcoming environment for all our customers, and it's great to know that we succeeded in making your visit a pleasant one. If there's anything more we can do to make your future visits even better, please don’t hesitate to let us know. We look forward to the opportunity to serve you again and continue providing the exceptional service you deserve! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We’re thrilled to hear that you’ve been pleased with both your vehicle purchase and ongoing maintenance visits. It’s fantastic to know that Yvonne has been so helpful and that our team’s professionalism and efficiency have stood out to you. We take great pride in maintaining a clean environment and providing amenities that enhance your waiting experience, so we’re delighted that you enjoyed the Starbucks, snacks, and workspaces. If there's anything more we can do to improve your future visits, please let us know. We look forward to continuing to serve you with excellence! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your feedback! We're thrilled to hear that Nick's professionalism and knowledge made your experience seamless and informative. It’s always our goal to ensure our customers feel confident and well-supported throughout the process. We truly appreciate your loyalty and trust in Jackson Acura. Your satisfaction is our top priority, and we look forward to assisting you with any future needs. Thank you for choosing us, and we can't wait to serve you again! Warm Regards, Jackson Acura Team