Jackson Acura - Service Center

Fast and Courteous Service I was able to get an appointment last minute. I was greeted promptly and my services were explained to me. I left to go run errands, Yvonne called me I was able to get an appointment last minute. I was greeted promptly and my services were explained to me. I left to go run errands, Yvonne called me to say additional work needed to be done and asked if I had the additional time. All of the work was completed within the time promised. More

Oops. First "dropped ball." I have been with Jackson Acura since 2014. I purchased a 2014 RDX and then a 2016 RDX there. Great cars. Great service. Love working through Yvonn I have been with Jackson Acura since 2014. I purchased a 2014 RDX and then a 2016 RDX there. Great cars. Great service. Love working through Yvonne Russell and young Nick. However, after praising Yvonne for arranging replacement of the left-side mirror under warranty, the technician failed to reconnect the electric service to the right side doors and windows and the auto-key lock and unlock. Yes, it took only minutes to re-do what should have been done at replacement time, but it meant a return trip for service. Quality Control, at a minimum, requires a technician to activate and test all electrics related to area serviced. That would have taken 2-minutes. Nevertheless, I will continue to have my SUV serviced at Jackson Acura. More

Professional service Yvonne, my service manager, greeted me promptly and explained what would be done and the cost. Happily, the bill was less than expected! I love that t Yvonne, my service manager, greeted me promptly and explained what would be done and the cost. Happily, the bill was less than expected! I love that they washed my car afterwards! More

Yvonne is Exceptional. This Acura Dealership has become my go to for all concerns relating to my TLX. Yvonne is 90% of the reason for this. Her customer service is truly unm This Acura Dealership has become my go to for all concerns relating to my TLX. Yvonne is 90% of the reason for this. Her customer service is truly unmatched. From the moment you walk in to the moment you are leaving she makes you feel like you are family. Recently I had my battery die and reached out to Yvonne. She had me taken care of as soon as I walked through the door. I am in the service industry, and people like Yvonne are few and far between. She is truly exceptional and I will continue to drive the 40 minutes to get here because I know I will be taken care of. Not to mention the lounge is truly a first class experience. More

Great service Brittiany was very helpful Brittiany went above to see if the part I needed was still under warranty. Thanks Brittiany for saving me money. I would definitely recommend anyone w Brittiany went above to see if the part I needed was still under warranty. Thanks Brittiany for saving me money. I would definitely recommend anyone with an Acura to get their car serviced here. More

General Oil Change Great service not appointment needed and we were in and out in under an hour!!!! I would recommend that anyone in the Alpharetta, Milton and surroundi Great service not appointment needed and we were in and out in under an hour!!!! I would recommend that anyone in the Alpharetta, Milton and surrounding areas use Jackson Acura. More

Helpful and considerate Had 25k service this week on my 2019 rdx. We are very busy lately, planning a move to a new home still under renovations during this holiday season. Had 25k service this week on my 2019 rdx. We are very busy lately, planning a move to a new home still under renovations during this holiday season. Little crazy! Was disappointed when a loaner vehicle that Brittiany thought would be available actually was not - but she had already removed the hindrance by order a ride to my office for me and having a service drop my car off at work. So less back and forth! More

Needed diagnostic on strange noise I had a three-year service plan I took out when I bought my vehicle. Good service, timely alerts to any other needed repairs. I had dealt mostly with I had a three-year service plan I took out when I bought my vehicle. Good service, timely alerts to any other needed repairs. I had dealt mostly with Brittany Byas, who is always helpful, professional, and does her best to speed things along, explain in laymen's terms, and NEVER makes me feel like I'm being rushed or wasting her time. That said, I asked to have my service contract renewed, or a new one initiated, when my old SP expired, and dealt with another woman (Brittany not available on that occasion) who was cordial but curt, didn't do anything to help me other than give me a phone number to ACURA to call. When I did that, that person said the dealership should not be giving out their number, I would have to go back to Jackson to resolve my issue, etc. Total runaround. I was told, "Someone will get back to you about this," but no one ever did! That was shameful, and is why I only gave four stars out of five. More

Sale and service Everyone was very helpful and friendly. They answered all my questions. The service center was modern and cheerful. Great experience. Pat was very tho Everyone was very helpful and friendly. They answered all my questions. The service center was modern and cheerful. Great experience. Pat was very thorough with his explanation. More

Great experience every time! Dealership is modern and overall service has been excellent. I really like their no appointment-needed policy for smaller/regular service checks - it Dealership is modern and overall service has been excellent. I really like their no appointment-needed policy for smaller/regular service checks - it really makes a world of difference not having to figure out appointment times around this. More