Jackson Acura - Service Center

Very organized Although service was slow, they made sure that everything was running smoothly in my car. There were additional issues that they fixed in the same day Although service was slow, they made sure that everything was running smoothly in my car. There were additional issues that they fixed in the same day as my original service. More

Very efficient from scheduling to the actual work We’ve been using Jackson for years and we’ve always had great experiences with the Service Center. Yvonne and the service team are always professiona We’ve been using Jackson for years and we’ve always had great experiences with the Service Center. Yvonne and the service team are always professional! More

Extremely efficient Yvonne was very accommodating and professional. The technician took our information almost immediately, Yvonne documented our concerns and warranty Yvonne was very accommodating and professional. The technician took our information almost immediately, Yvonne documented our concerns and warranty work needed quickly and efficiently, adding our particular requests to the work order. We didn't need the car back so we left it with them and recieved our quote within a few days, the work was done the next day. So happy we chose Jackson. More

Professional customer services They cared about your concerns and addressed them accordingly during regular checkups, provide detailed info to ensure you understand. Best service p They cared about your concerns and addressed them accordingly during regular checkups, provide detailed info to ensure you understand. Best service provider in town. Thank you! More

Better experience with new rep Nick handled the work which should have been completed on my initial visit and communicated to me in a timely manner and understood the right time con Nick handled the work which should have been completed on my initial visit and communicated to me in a timely manner and understood the right time constraints I had. More

So far it’s good Only been there twice and both visit are great! Jimbol made me so comfortable with recall they going work. I’m happy for the service knowing everythi Only been there twice and both visit are great! Jimbol made me so comfortable with recall they going work. I’m happy for the service knowing everything is done right. More

Not my best experience Not great customer service. Additional work needed which could have been done at the time of my initial service. If I had been contacted I would ha Not great customer service. Additional work needed which could have been done at the time of my initial service. If I had been contacted I would have had the work done. She did try to resolve the issue the next day but that also didn’t happen and never understood why. I had an extremely busy schedule and this caused a lot of additional time on my part. Never felt that the rep understood my concerns or my frustrations and felt the apology was insincere. Also one of the items I requested was not done. Ended up going to another rep out of frustration. Will not schedule another appointment with this rep. More

Britney, is one of the best service writers I've ever had. I'm a car guy and I love customer service in Britney is it car girl who loves customer service. Her personality fits, her concern for her clients make I'm a car guy and I love customer service in Britney is it car girl who loves customer service. Her personality fits, her concern for her clients makes her the best. She works for the customer and I respect her and appreciate her for her kindness. If I need a ride to work she makes that happen, if I need to be picked up, show make that happen as well. She's done that for me every time I come to the dealership no questions . Just the best. Dr. Mark Armstrong More

Top-notch, professional service I have always dealt with Brittiany Byas at Jackson Acura Service Center. She is extremely professional, efficient, and helpful. She listens well, ex I have always dealt with Brittiany Byas at Jackson Acura Service Center. She is extremely professional, efficient, and helpful. She listens well, explains the service options, and keeps you informed throughout the service experience. Her passion for a providing her customers a quality service experience is clearly evident and reflects highly upon her and Jackson Acura. More

Acura servicing - great experience! I had a great experience at Jackson Acura during my routine servicing appointment. Jim was very friendly and courteous throughout, and kept me inform I had a great experience at Jackson Acura during my routine servicing appointment. Jim was very friendly and courteous throughout, and kept me informed of the servicing progress. Also appreciated the Lyft to/from the dealership! More