Jackson Acura - Service Center

Excellent! Yvonne is awesome! She goes above and beyond to make your service experience is a good one. She remembered I had a young child and could not sit all Yvonne is awesome! She goes above and beyond to make your service experience is a good one. She remembered I had a young child and could not sit all day for service . She helped to get a loaner so I could take care of errands until my car service was completed. Made my life less stressful . More

Fantastic service! Yvonne was great again. Jackson does a great job of taking care of customers. I can’t think of a better place to get my MDX serviced. Yvonne was great again. Jackson does a great job of taking care of customers. I can’t think of a better place to get my MDX serviced. More

5 Star Warranty When we purchased the car we bought the 5 Star program. Talking to Kelly (who was very polite) what we heard at the buying and what we actually have n When we purchased the car we bought the 5 Star program. Talking to Kelly (who was very polite) what we heard at the buying and what we actually have now are different. Looks as if the money spent on the program was bad money spent. Appears as if the sellers at that time are no longer with the company. More

6 month Service visit Great service, consistent and know what to expect. Cost seems to always be on the higher side especially for almost anything out of the ordinary. Great service, consistent and know what to expect. Cost seems to always be on the higher side especially for almost anything out of the ordinary. More

Great customer service Nick in the service department is always happy to see us, and takes great care of our car as well as up dating us on the status of our car. He is a gr Nick in the service department is always happy to see us, and takes great care of our car as well as up dating us on the status of our car. He is a great asset to Jackson Acura. Great job! More

Complete care Great service as usual, but this this time I had not made an appointment. No problem, it was a slow day and the service team got right on it. They t Great service as usual, but this this time I had not made an appointment. No problem, it was a slow day and the service team got right on it. They thoroughly checked out my car, changed the oil, washed and did a light vacuum. Nice touch. I will be back! More

Yvonne was extremely friendly and helpful. She was transparent about what services were needed and gave a good timeline of what is coming down the pipeline was extremely friendly and helpful. She was transparent about what services were needed and gave a good timeline of what is coming down the pipeline :) More

Tire replacement under warranty The plug in the left rear passenger side tire developed a leak and two tires had to be replaced under warranty, Brittiany was most help in this regard The plug in the left rear passenger side tire developed a leak and two tires had to be replaced under warranty, Brittiany was most help in this regard. My only complaint is that it took almost three hours till the tire repair was done. More

2 hour oil change w/ appt. Had an appointment for an oil change and have the service plan but twice I was discouraged to have the oil changed because according to them new cars Had an appointment for an oil change and have the service plan but twice I was discouraged to have the oil changed because according to them new cars don't go by the typical 3k mile oil change intervals, just the life or the quality of the "nutrients" in the oil. The computer said the "life" of the oil was at 60% and the service gal said it could go for a lot longer w/o an oil change. And what about the filter? What kind of BS is this? Do they know if these miles are highway or in congested traffic? I bought the service plan so I can have the oil changed whenever I feel it needs to be changed. I find a 2 hour wait for an oil change, with an appointment mind you, excessive. They said it was because of washing and vacuuming. Well, they only vacuumed the front so...Not impressed at all. More

Somewhat Satisfied I had an issue with my 2018 MDX. I got in it to start it up for my trip to work. When I pushed the Ignition button, the displays on the dashboard look I had an issue with my 2018 MDX. I got in it to start it up for my trip to work. When I pushed the Ignition button, the displays on the dashboard looked like a Vegas Slot Machine Winner. It would not start. I called Acura Help Desk and they dispatched a Towing Service. I called Jackson Acura and spoke with Brittiany Byas. She said that the battery was more than likely the issue. She advised me to jump the battery, and if this worked, drive it in to Jackson Acura and they would swap the battery. It worked, so I drove to Jackson Acura and Brittiany checked me in. She said it would be about an hour to install a new battery. I asked if the Service Tech could also reinstall the engine cover. Good news was it took less than an hour and I was on my way. When I got to my office, I see the Engine Cover in my backseat. I am no mechanic, but I thought it can't be that difficult to reinstall the Engine cover. I was wrong. So for now, the Engine Cover is stored in my garage. More