Jackson Acura - Service Center

Not so a great service Customer service personnel seems to be very rigid on his terms. Stayed up to the point resulting in being not friendly in explaining how many miles se Customer service personnel seems to be very rigid on his terms. Stayed up to the point resulting in being not friendly in explaining how many miles service I am doing and what would be my next major service etc., When asked about the interior fabric protection insurance for a small scratch on the door and has turned out dirty as it was heavily used by my son, the service rep said it was intentional and it cannot be covered. I was questioning the Rep from the stand point of isn't this something not in my hands and so being the reason for taking insurance in the first place, he said he will check with service manager and get back to me. I haven't heard anything back then. More

Great Service!! I went in for an A1 service. The waiting room made the wait comfortable. Service was done in an adequate time. Service was explained and results of ch I went in for an A1 service. The waiting room made the wait comfortable. Service was done in an adequate time. Service was explained and results of check were discussed. Will come back again. More

Pleasant & comfortable. Service crew understands the problem and knows how to get the work done. They were professional and kind, so customers could feel at home while waiti Service crew understands the problem and knows how to get the work done. They were professional and kind, so customers could feel at home while waiting for service. More

Great service experience! Brittany was great! She greeted me promptly, and explained everything that would be checked on my SUV during the scheduled service appointment. She k Brittany was great! She greeted me promptly, and explained everything that would be checked on my SUV during the scheduled service appointment. She kept me updated on my car until service was complete. More

She charged me for the service and I paid for a maintenance. She charged me for the service and I had a maintenance plan that I bought when I got my car. She were supossed to handle but she never did it. She charged me for the service and I had a maintenance plan that I bought when I got my car. She were supossed to handle but she never did it. More

Constantly Exceeding My Expectations I had the pleasure or working with Yvonne. She was even kind enough to honor my discount for me when I forgot it. Thank you! I had the pleasure or working with Yvonne. She was even kind enough to honor my discount for me when I forgot it. Thank you! More

Awesome service dept Jackson Acura are always great with their service and customer service. Got my oil change and tires rotated and Brittany was awesome. I won’t go anywh Jackson Acura are always great with their service and customer service. Got my oil change and tires rotated and Brittany was awesome. I won’t go anywhere else. More

GREAT Service and Customer Service! I had been going to the Acura dealer where I purchased my car as it's very close and convenient. However after several bad (make that VERY bad) exper I had been going to the Acura dealer where I purchased my car as it's very close and convenient. However after several bad (make that VERY bad) experiences, I thought I'd give Jackson Acura a try and I'm VERY glad I did. It was the luck-of-the-draw that I was assigned to Brittiany and I'm glad I was. I've been back to Jackson Acura twice since then and Brittiany takes GREAT care of me... and all of her customers! I can recommend Jackson Acura and my thanks to Brittiany for the great service she offers! More

Painless and very smooth Ayesha was extremely professional and very helpful, made entire process very easy. She delivered on everything we discussed and called me as soon as m Ayesha was extremely professional and very helpful, made entire process very easy. She delivered on everything we discussed and called me as soon as my vehicle was ready More

No appointment no problem I came in on a Monday morning without an appointment. Brittainy kept me updated on status of my car. I was in and out in about 1.5 hours. I came in on a Monday morning without an appointment. Brittainy kept me updated on status of my car. I was in and out in about 1.5 hours. More