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Jackson Acura - Service Center

Roswell, GA

4.7
5,081 Reviews

5,081 Reviews of Jackson Acura - Service Center

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February 22, 2024

First time Acura owner, so I didn't know what to expect but the entire process was quick and smooth. Great service experience! More

by w.e.armstrong.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Congratulations on becoming a first-time Acura owner, and thank you for sharing your experience with us! We're thrilled to hear that your first experience with Jackson Acura was quick and smooth. We understand that purchasing from a brand new manufacturer may come with some uncertainties, but we're glad that our team was able to provide you with a great service experience. Ensuring a seamless and positive process for our customers is always our goal, and we're delighted that we could find the right fit for you! Thank you for choosing Jackson Acura for your vehicle needs. If you have any further questions or need assistance as a new owner, please don't hesitate to reach out. We look forward to serving you as a valued Acura owner! Warm Regards, Jackson Acura Team

February 22, 2024

service was very good service was very good service was very good service was very good More

by boris
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you found our service to be very good. Ensuring top-notch service is always our priority, and we're delighted that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Mar 06, 2024 -

boris responded

Thank you for your job!

Mar 06, 2024 -

boris responded

Thank you for your job.

February 21, 2024

My service advisor, Nick, is outstanding. He's always available for me and makes sure that the service to maintain my car is exactly what I need. Nick always gets me in and out of the deale More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Nick continues to provide you with outstanding service at Jackson Acura. We're also glad to hear that you enjoy working from our offices while waiting for your car to be serviced. Providing a comfortable and convenient environment for our customers is very important to us. Thank you for your loyalty to Jackson Acura, for choosing us for both your car purchases and maintenance needs. We truly appreciate your continued trust in us. If there is anything you need, please don't hesitate to reach out. We look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

February 21, 2024

Service is timely. Service advisor reviews services, cost and estimated completion time. Service is always completed (never had to return for corrections.). Dealershi More

by jimharrison1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you continue to have positive experiences with our service at Jackson Acura. Ensuring clear communication and transparency is important to us. We strive for excellence in every aspect of our service, and we're glad that we've consistently delivered on our promise. We truly appreciate your kind words about our well-maintained dealership and our professional and friendly staff. Providing a comfortable and welcoming environment for our customers is a top priority for us! Thank you for choosing Jackson Acura for your vehicle needs. If you need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 21, 2024

Cody is the face of Jackson Acura and he is great! Great customer service from Cody More

by GO-NOLES
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Cody has provided you with great customer service at Jackson Acura. Cody is indeed a valued member of our team, and we're delighted that he has left a positive impression on you. Providing exceptional customer service is always our goal, and we're glad that he has met your expectations. Thank you for choosing Jackson Acura for your automotive needs. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 20, 2024

Superb service! Fast efficient, very interested in in my car. Good suggestions for the care and maintenance of my vehicle both short and long term. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffrey
Feb 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you received superb service at Jackson Acura. Ensuring fast and efficient service while maintaining a keen interest in the well-being of your vehicle is always our goal, and we're glad that we met your expectations. We're also pleased that you found our suggestions for the short and long term care of your vehicle helpful! If you need further assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura! We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 20, 2024

Very good, I will be back. Too many words, should get rid of this rule More

by Toomuchadmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing about your visit! We're delighted to hear that you had a very good experience at Jackson Acura and that you plan to return. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back and providing you with excellent service again in the future! Warm Regards, Jackson Acura Team

February 19, 2024

Always have a great experience at Jackson Acura. My husband and I both have Acura MDX and love them. The service team at Jackson Acura is one of the best I have ever dealt with. More

by Tracy M Palma-Doran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you always have a great experience at Jackson Acura and that both you and your husband love your Acura MDX. We take pride in providing top-notch service, and we're thrilled to hear that our service team is one of the best you've ever dealt with. Ensuring the satisfaction of our customers is always our goal, and we're truly grateful for your trust and loyalty. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you and your Acura MDX vehicles again in the future! Warm Regards, Jackson Acura Team

February 17, 2024

Great customer service Great customer service. Ivonne is great and always explain everything I need to know about my car and services. More

by torres.emily
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you continue to experience great customer service at Jackson Acura. We greatly appreciate your kind words about Yvonne and are delighted to hear that she provides a thoughtful, efficient experience during all your car services! Thank you for your continued trust in us for your vehicle needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 17, 2024

Courteous and respectful and quick to complete the task. One request if they could have cleaned the car inside vacuum it would have loved the overall experience More

by Tell2srik
Recommend Dealer
Yes
Employees Worked With
Sabri
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that you found our team courteous, respectful, and quick to complete the task during your visit to Jackson Acura. We appreciate your feedback regarding the interior of your car as well. We're always looking to improve our services and customer satisfaction, so your feedback is truly valuable to us. If you have any questions or need further assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future and provide you with an even better experience! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

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