Jackson Acura - Service Center

MDX in for basic oil change service Pleased to find a knowledgeable woman that was friendly and respectful. As being a woman myself I have mechanic horror stories so it was nice to have Pleased to find a knowledgeable woman that was friendly and respectful. As being a woman myself I have mechanic horror stories so it was nice to have someone listen and understand I DO know what I'm talking about :) More

RLX service Wish I did not have to return for same problem. RLX Advance was experiencing transmission year ago. Was told this was normal. Eventually problem was i Wish I did not have to return for same problem. RLX Advance was experiencing transmission year ago. Was told this was normal. Eventually problem was identified and fixed. More

Very Pleased Brittiany was fantastic to work with. She had my RDX in and out in no time. I appreciate her attention to detail and friendly demeanor. Brittiany was fantastic to work with. She had my RDX in and out in no time. I appreciate her attention to detail and friendly demeanor. More

Nick Covino is a great service provider. I was in and out fairly quickly considering the work done. Nick goes the extra mile and I really appreciate him. Keep up the good work! I was in and out fairly quickly considering the work done. Nick goes the extra mile and I really appreciate him. Keep up the good work! More

Keeping it short and sweet...you welcome Brandon and service team were fantastic. As a loyal Acura customer it's nice to find a dealer you can trust and depend on. I would recommend this deal Brandon and service team were fantastic. As a loyal Acura customer it's nice to find a dealer you can trust and depend on. I would recommend this dealership to anyone. More

Nick is wonderful! Nick takes care of everything with both my Acura's. It's one less thing for me to worry about and I appreciate all he does!! Nick takes care of everything with both my Acura's. It's one less thing for me to worry about and I appreciate all he does!! More

Airbag recall & Trans service My third time @ Jackson Acura. All three times I've dealt with Brandon. I'm pleased with what he & his team has done on the visits. I will continue to My third time @ Jackson Acura. All three times I've dealt with Brandon. I'm pleased with what he & his team has done on the visits. I will continue to use them for my TSX needs. On a side note, I would like to mention their sales guy Reggie is pretty cool too. I remember on one of my visit, I had to wait. While waiting & wondering the sales floor. He spent some time with me, to talk about the current offering of Acura vehicles. If Acura ever decides to make a car again that has some drivers involvement. This is a dealership I would buy from for sure. I did ended up buying a drivers involvement car last year. The true spiritual successor to the E39 BMW, a 2017 Holden Commodore "Chevy SS". The TLX has some appeal & seems to have some potential. But as long as Acura/Honda chooses a push button gear selector, I will keep bypassing their cars. This is an immensely sad action, as I've owned more Honda products than any other brand. A steering wheel, pedals & SHIFT LEVER are drivers involvement tools. If any of these are missing, the car is incomplete! Since the transmission is electronic, and this may be the argument for buttons. Why not offer a lever kit in the accessory catalog for the purest drivers? I know the paragraph above has noting to do with my visit to Jackson Acura. But I added this information for Acura/Honda to know why loyal brand customer leaves. In another 24 months, we may replace the family SUV. If by then the Passport is still push button gear selector. We will continue with another GM product. More

Routine service Fast; convenient appointments; personable representatives; clean, bright, and modern waiting area. Reasonable rates. Very pleased with Jackson Acura. Fast; convenient appointments; personable representatives; clean, bright, and modern waiting area. Reasonable rates. Very pleased with Jackson Acura. Formerly used a different dealership’s service center but the wait was ridiculously long even with a so-called appointment, and the waiting area was tired and cramped. Glad I switched. More

Long wait I had a 9:30 AM appointment to get a new tire. I was told the appointment was not complicated and would take about 90 minutes. At 11:00 AM, I asked I had a 9:30 AM appointment to get a new tire. I was told the appointment was not complicated and would take about 90 minutes. At 11:00 AM, I asked for status and learned they had not even looked at the car. The work was finally completed around 1:00 PM. I am a regular customer and get all my service done at Jackson Acura. If they were so busy, they should not have booked the appointment. Is it too much to ask to have the work completed when I have an appointment? More

Perfect timing I was in for A1 service, I arrived when my appointment was scheduled. I was told it would take 70min to do the service and wash my car. It took exac I was in for A1 service, I arrived when my appointment was scheduled. I was told it would take 70min to do the service and wash my car. It took exactly the time I was told and then I was back on the road. More