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Jackson Acura - Service Center

Roswell, GA

4.8
4,692 Reviews

4,692 Reviews of Jackson Acura - Service Center

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January 16, 2023

Nick Covino is the best! He and Jackson Acura have been taking care of my Acuras for years with never a problem. More

by KATHY.HOPKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Jackson Acura responded

Kathy, Thank you for continuing to choose Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

January 13, 2023

The service department, especially Nick Covino who is my representative, means professional service when YOU want to schedule. Always a fair price and you drive away in a clean car! More

by Gbarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

January 10, 2023

Jackson Acura scheduled our appointment within one day of our call. They were very friendly, honest and completed the repairs very quickly. More

by bchernault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

January 10, 2023

Dealership people are always very polite and helpful and make the process of coming in to have maintenance done on my vehicle very pleasant. More

by Bryan450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jackson Acura responded

Thank you for your repeated business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

January 10, 2023

1st time customer after moving from Florida. Easy to get an appointment and got right in even though I was 30 minutes early. Tech guys found a problem that could have been a much bigger proble More

by Dave Greer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jackson Acura responded

Dave, Thank you for allowing us to provide you with service on your Acura, and for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help and look forward to your next visit!

January 07, 2023

Had an emergency with my car late on a Friday afternoon. I was told to bring my car in and was given a loaner vehicle. The issue was resolved by midday the next day. Thank you Cody for your attention in get More

by JANERIOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that Cody and our team could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

January 07, 2023

Cody was very kind and professional. I received great service and less wait time than I had anticipated. Very pleased! More

by cannellaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear Cody and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

January 07, 2023

Jackson Acura always provides outstanding service. I always work with Nick and he is a customer first employee who ensures I am satisfied. More

by rongagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Jackson Acura responded

Thank you for continuing to choose Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

January 07, 2023

Appreciated the service rep letting us know we didn't need a LOF since it was still at 60%. Asked them to change the wipers and do an overall check instead. They determined the battery was about dead a More

by susantucker06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Jackson Acura responded

Susan, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 07, 2023

Love the service team at Jackson Acura. I've been going to Nick Covino since 2016 and he always steers me in the right direction. Great advice on what is important now and what can wait. More

by susantucker06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Jackson Acura responded

Susan, Thank you for taking the time to share your feedback with us again! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we look forward to working with you again.

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