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Jackson Acura - Service Center

Roswell, GA

4.8
4,723 Reviews
Call Service Center (770) 650-4000

4,723 Reviews of Jackson Acura - Service Center

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January 27, 2023

Crazy charge for a front light bulb and a fog light . $470 Insane . Will never go again More

by ktrankina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Jackson Acura responded

Ms. Trankina, After review, we find that the HID headlight (High Intensity Discharge headlight) and foglight parts prices are comparable with the market's prices for OEM (Original Equipment Manufacturer) parts. If you wish to further discuss this issue, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000. Thank you.

Helpful 1
January 26, 2023

Got me in on short notice and got my oil change and rotation done quickly More

by PHIL.SCHROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Jackson Acura responded

Phil, We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
January 26, 2023

Very easy to come into the dealership for service. Professional and clean atmosphere all around More

by noragbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for the kind words about our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Helpful
January 26, 2023

I go to Sec Rep Yvonne Russell because she has always been courteous and professional. She is an excellent representative for Jackson Acura. More

by mroy802241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for again choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

Helpful
January 26, 2023

I received Great service for this appointment. It was quick and the dealerships waiting area was really clean. More

by hinessonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

Helpful
January 26, 2023

They were very accommodating and got me in and out of my service quickly. That also dropped me of at my office and pick me back up when my car was ready. More

by ABALLARD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

Helpful
January 25, 2023

Service was super super quick. Get like my time was valued. Didn’t offer anything my car did not need. More

by Santiago.betancur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Santiago, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 25, 2023

Great service department. My service rep kept me updated constantly on the progress of my service; when it ran a little behind due to a software update download issue, she was More

by Cliff Biggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Cliff, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Reggie and the Service team, and we look forward to working with you again.

Helpful
January 25, 2023

I have been coming here for 7 years and I always have great customer service! More

by caro2982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experiences over the years! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 23, 2023

Very efficient and friendly service. The speed of service was exactly calculated. I always enjoy getting my vehicle serviced at this dealership. More

by Anthonyggalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Polito
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Jan 24, 2023 -

Jackson Acura responded

Anthony, Thank you for your on going business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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