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Jackson Acura - Service Center

Roswell, GA

4.8
4,686 Reviews

4,686 Reviews of Jackson Acura - Service Center

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December 24, 2022

Jackson Acura is great at understanding customer needs, service and delivering the vehicle on time. Waiting area is nicely maintained, can work while waiting. Yvonne received, explained and send me off wit More

by Suresh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Jackson Acura responded

Suresh, Thank you for the kind words about Yvonne and our service team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 23, 2022

Cameron was a great help. Did not over sell only recommended that was really needed to get fixed. More

by KAUNASAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cameron and our team were able to help, and we hope to see you again!

December 23, 2022

Yvonne is simply the best service advisor to work with! Even when there was a glitch in the process she made the service experience seem less and very positive. More

by Keith S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Jackson Acura responded

Keith, Thank you for your business and this review. We're happy to hear Yvonne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

December 22, 2022

Wiring harness replaced due to rodent damage. Car washed. But engine compartment not cleaned after work. More

by robin.mccann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Jackson Acura responded

Robin, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional experience and we hope to see you again.

December 22, 2022

My visit for service was great as usual. I got a friendly greeting as I pulled in, was efficiently checked in and given a wait time of 1 1/2 hours which was right on. Everyone was profession More

by vcolabel@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Cameron and the team, and we look forward to working with you again.

December 22, 2022

Service team is awesome and cares. I have been in for service issues without an appointment More

by maurflan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for again choosing Jackson Acura!

December 21, 2022

Professional service, comfortable lounge and ease of appointment online with nice updates on phone during service More

by dkirk1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 21, 2022

My service was outstanding. I think her name is Yvonne. She’s only lady with glasses and she had a ponytail. My nephew has brought my car in for service several times so I broug More

by winbush_travis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and the team, and we look forward to working with you again.

December 18, 2022

I don’t mind waiting at the dealer. They communicate well on what other needs may be. Prices are too high need coupons. More

by cbartholomewcsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with the Service team, and we look forward to working with you again.

December 18, 2022

Overall great service experience, service performed well in time and as per my request. Great customer service. Thank you More

by santosh Chavan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Thank you for choosing Jackson Acura!

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