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Jackson Acura - Service Center

Roswell, GA

4.7
5,153 Reviews
Call Service Center (770) 650-4000

5,153 Reviews of Jackson Acura - Service Center

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October 04, 2023

I absolutely love Jackson Acura! Every time I go into the dealership, they make me feel special and feel like I am their favorite customer! My car is always taken care of, and they n More

by rpitkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Oct 09, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura! Your kind words mean so much to us. Our goal is to make sure everyone who walks through the door leaves happy. We truly appreciate your feedback and are happy to hear our team continues to meet your needs. Looking forward to assisting you in the future!

October 02, 2023

Overall, great customer service but I'm still having A/C issues after they claim its cooling like it's supposed to. It feels like the fan is blowing which is makes for an uncomfortable ride when it's hot ou More

by Cbrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Sep 25, 2024 -

Jackson Acura responded

Thank you for your feedback, and we sincerely apologize for the delay in responding as we're currently going back to address older reviews. We regret to hear about the ongoing A/C issues you experienced after your visit. At Jackson Acura, we are committed to addressing our customers' concerns to the best of our ability, ensuring transparency and quality workmanship at every step. We truly regret that we did not fix your issue to your satisfaction your first visit. We appreciate your patience and hope to have the opportunity to better serve you in the future. Thank you again for your review and for choosing Jackson Acura. Warm Regards, Jackson Acura Team

October 02, 2023

The quality customer service that I received from Jackson Acura was second to none!! Yvonne Russell is very kind and knowledgeable!! More

by pjlfree
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear Yvonne and our team were able to demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

October 01, 2023

Nick always does a great job keeping me informed and up-to-date. My only gripe was it took almost 2 hours for oil change and tire rotation which didn't allow me enough time to get my car washed. More

by BILLTSCHWART22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Jackson Acura responded

Thank you for taking the time to share your comments with us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional one. We appreciate your feedback about the service time and hope for a future opportunity to demonstrate our commitment to excellent, efficient service.

October 01, 2023

Yvonne was very nice and helpful. I appreciate the attention she provided for getting the proper care for my vehicle. Thanks More

by Matthew Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Yvonne and our service team! If there is anything else we can do to assist you, please do not hesitate to let us know.

September 28, 2023

Everything was perfect on my visit. The experience could not have been better. Will be back. More

by jandrews4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Oct 02, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback-- We love hearing about guests who have a wonderful experience at our dealership, and we are happy you are one of them! If there are any other automotive needs we can assist you with, please don't hesitate to call! We appreciate your business and look forward to assisting you in the future.

September 27, 2023

Fast service and was done right. Nice facility as well. Nothing more to say. That’s it. More

by tricia.rhame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Oct 02, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. If there is anything we can assist you with in the future, please let us know.

September 27, 2023

I came in to have my Acura MDX checked out as I was having some issues, Yvonne Russell was great! She made sure to explain everything to me clearly & anwsered all my questions/concerns. I would absolut More

by mckenzielang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Jackson Acura responded

Thank you for taking the time to leave your feedback-- We're glad Yvonne and our team were able to help, and we look forward to seeing you again!

September 26, 2023

The service was great. Wait time was less and no pressure for recommendations. Overall satisfied More

by vineet12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Oct 02, 2023 -

Jackson Acura responded

Thank you very much for taking the time to share your positive experience-- Feedback from you is one way we know we are achieving our goals. Please let us know if we can assist you again!

September 26, 2023

service was prompt efficient and great! we had a very good experience, Sabri helped us in all the process! More

by Xprasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sabri jiffry
Report | Print
Oct 02, 2023 -

Jackson Acura responded

Thank you for your feedback -- It's great to hear Sabri and our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

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