Jackson Acura - Service Center

The prices here are a bit high compared to the other Acura dealerships. However, the advisor was helpful although it seemed like he was to busy to provide full assistance. Acura dealerships. However, the advisor was helpful although it seemed like he was to busy to provide full assistance. More

My preferred service representative is Cody. He’s the best per my last review. This time around I had a flat tire with multiple nails in it. I had my car towed to acura and then left the dealers He’s the best per my last review. This time around I had a flat tire with multiple nails in it. I had my car towed to acura and then left the dealership around 10am. I called every hour and couldn’t get anyone to call me back and acknowledge they had my car or to provide a time frame. Finally at 2pm I received a text that my car had been inspected, which I quickly approved the suggestions and still my car wasn’t ready until 5pm. 7 hrs for two tire changes and rotation seems excessive but maybe it was just a super busy day there and they didn’t have time for unscheduled appointments. However, I don’t understand/appreciate the lack of communication all day and I know if the service people were my in situation they wouldn’t appreciate it either. The service representative was gone at 5:30 when I arrived because “he had a dentist appointment.” That is what I was told by the representative there that ran my credit card and gave me the inspection report. All in all I still like this service center I just prefer to work with Cody if possible. He’s the man. More

Straight forward sales people with superior pricing, excellent service department with fair pricing, great communication, never try to sell unnecessary repair or service works. Convenient hours for ser excellent service department with fair pricing, great communication, never try to sell unnecessary repair or service works. Convenient hours for service work and always prompt service provided. More

Nick, and the entire service department, were terrific. My problem was solved, and I was on my way. Great job Nick! My problem was solved, and I was on my way. Great job Nick! More

Always professional and accurate to time estimates. Yvonne Russell communicates very clearly and puts the customer first. Pleasant experience! Yvonne Russell communicates very clearly and puts the customer first. Pleasant experience! More

Jackson Acura sent my daughter home in a defective car, after promising to troubleshoot and fix. Yvonne assured me they would find the issue, after I explained to her that my daughter had been stranded twi after promising to troubleshoot and fix. Yvonne assured me they would find the issue, after I explained to her that my daughter had been stranded twice in two days by her MDX. After I left my daughter to wait on the repair, Yvonne cancelled the diagnostic I agreed to pay for, told my daughter 'your dad isn't going to like this, but we can't figure it out' (even without trying to diagnose it) and sent her home in a defective car. I called back and Nick told me Rodney is the manager, but isn't available to help. Never, never contact Jackson Acura for anything needing honest work, or a safe repair for your family. More

Our service advisor Yvonne is great to work with as well as the service quality. The cost of the repair was expensive though. as the service quality. The cost of the repair was expensive though. More

The service was very fast, easy, very professional. That you Rodney Jones. Didn't push any service and was very easy to decide what I need to do. That you Rodney Jones. Didn't push any service and was very easy to decide what I need to do. More

Great customer service and exceeded expectations. Took less than one hour And received multiple updates. Took less than one hour And received multiple updates. More

Nick and the team were very responsive, and the service was fast. They recommended work in order of need without trying to push extra services. Excellent work! was fast. They recommended work in order of need without trying to push extra services. Excellent work! More