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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
336 Reviews

336 Reviews of Jaguar Land Rover Santa Monica - Service Center

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May 26, 2025

Russ was helpful but the repair departmenr was terrible. My car play no longer works. I have brought my car in twice for 10 days each. They took pictures of the manual and told me to read the manual. I More

by jada1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ was good
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for sharing your feedback. We're sorry to hear about the ongoing issues with your vehicle and the frustration you've experienced with our repair department. While we’re glad Rus was helpful, it’s clear we fell short in providing the level of service you deserve. We sincerely apologize for the inconvenience and lack of follow-up. Please reach out to us at marketing@jlrsm.com—we’d appreciate the opportunity to address your concerns and work toward a resolution.

May 15, 2025

Took my truck to get serviced with Mario. I've been going to him for years and just like my previous visits, I had a good experience. He and his team are very professional, which minimizes my More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for your continued trust and loyalty! We're so glad to hear that Mario and the team consistently provide you with a smooth and professional service experience. Minimizing wait time is important to us too, and we’re happy to know it makes a difference for you. We look forward to seeing you again at Jaguar Land Rover Santa Monica!

May 10, 2025

John varvatos is highly qualified and helps me out every time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work More

by SAMANTHA56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you so much for your kind words! We're glad to hear that John and the rest of our team continue to provide you with fast, friendly, and reliable service. Your appreciation means a lot to us—we look forward to taking care of you and your vehicle again soon at Jaguar Land Rover Santa Monica!

May 10, 2025

John Varvatos is the best service advisor in all of the companies. I have worked with him for years and years and years. He is responsive to my needs. He is fast. He is efficient and he takes good care of More

by sgrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the incredible feedback! We're so grateful for your loyalty over the years and are thrilled to hear how much you value working with John. His responsiveness, efficiency, and dedication truly make him an asset to our team—and we couldn’t agree more! We’ll be sure to share your kind words with him. Thank you for being such a valued part of the Jaguar Land Rover Santa Monica family!

May 07, 2025

I scheduled my service and as always Mario and his team did a excellent job. Their customer service and attention to detail goes unmatched. Always a pleasure. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the kind words and continued support! We're thrilled to hear that Mario and his team consistently deliver excellent service and unmatched attention to detail. It’s always a pleasure to have you at Jaguar Land Rover Santa Monica—we look forward to your next visit!

May 05, 2025

Always a pleasure to do business here. John is a pleasure to work with!!! The process is always easy. More

by PATRICK@ZEDINK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for your kind words! We're thrilled to hear that working with John made the process smooth and enjoyable. We truly appreciate your continued trust in Jaguar Land Rover Santa Monica!

May 04, 2025

Rus was an honor to do business with. He was very professional and he takes good care of us everytime we visit More

by jmcmillan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rus
May 05, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the wonderful feedback! We're so glad to hear that Rus continues to provide you with professional, attentive service. It's always a pleasure to welcome you back to Jaguar Land Rover Santa Monica!

May 03, 2025

I had really good experience with the whole team and maria made whole process so smooth More

by gurpinderhans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team, and we're especially glad Maria made everything smooth and seamless for you. We appreciate your support and hope you enjoy every mile ahead!

April 07, 2025

Jorge took great of us. I had a damaged tire and wheel from a run in with a curb. Luckily I had insurance policies for this. Jorge called each company to check and double ch More

by N.G.DESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you so much for taking the time to share your experience! We’re so glad Jorge was able to guide you through the process and ensure everything was handled with care and professionalism. His attention to detail and dedication to our guests truly make a difference. We’re thrilled to hear your car is looking and running like new again—thank you for trusting Jaguar Land Rover Santa Monica!

March 21, 2025

Mario was great (as always- very clear on what the repairs entailed, and perfectly set my expectations for the timeline; service couldn’t have been better. More

by fred76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the kind words! We're so happy to hear that Mario delivered yet another outstanding experience. His clear communication and ability to set expectations make all the difference, and we’re proud to have him on our team. We truly appreciate your continued trust in Jaguar Land Rover Santa Monica and look forward to your next visit!

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