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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
342 Reviews

342 Reviews of Jaguar Land Rover Santa Monica - Service Center

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June 07, 2025

the best by far the service is excelent the service tect M G was more then helpful.................... More

by larculliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the great feedback! We’re thrilled to hear you had an excellent experience and that Mario went above and beyond to help. We truly appreciate your support and look forward to serving you again at Jaguar Land Rover Santa Monica!

June 07, 2025

John has been outstanding. Of all the Range Rover dealerships I have been too this one way outshines the others and that is thanks primarily in our opinion due to John. Thank More

by Sarah75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the wonderful feedback! We’re honored to hear that your experience at Jaguar Land Rover Santa Monica stood out from the rest—and that John played such a key role in making that happen. We’ll be sure to pass along your kind words. Thank you for choosing us!

June 07, 2025

Car repairs and maintenance are never fun but Muniq Bynum is so professional and pleasant! Muniq kept me posted with progress of the service and repairs needed. She regularly checked in and addressed all o More

by ALEEINLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muniq Bynum
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for sharing your experience! We’re so glad to hear that Muniq made your service visit as smooth and pleasant as possible. Her professionalism and consistent communication truly make a difference, and we’re lucky to have her on our team. We appreciate your loyalty and look forward to seeing you again at Jaguar Land Rover Santa Monica!

June 06, 2025

John always gives me excellent service - comes to my car to ask me what I need and decides what to do , explaining it to me and arranges for service and a rental car. He is the best service man I have had More

by MARY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for your continued loyalty and for sharing such kind words! We’re thrilled to hear that John consistently delivers exceptional service and care. It’s team members like him who make all the difference, and we’ll be sure to pass along your feedback. We truly value your 25+ years with Jaguar Land Rover Santa Monica and look forward to many more!

June 05, 2025

Recently had my car serviced. I cannot express how easy it all was. Mario and his team took care of it all and made my experience great! More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for sharing your experience! We’re so happy to hear that Mario and his team made your service visit smooth and stress-free. Your satisfaction means a lot to us, and we look forward to welcoming you back to Jaguar Land Rover Santa Monica!

June 02, 2025

I highly recommend Mario and his team. I made a last minute appointment, but managed to get my car back in a timely manner. Great customer service! More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the great feedback! We’re glad Mario and his team were able to accommodate your last-minute appointment and get your vehicle back to you promptly. We appreciate your recommendation and look forward to seeing you again at Jaguar Land Rover Santa Monica!

May 26, 2025

Russ was helpful but the repair departmenr was terrible. My car play no longer works. I have brought my car in twice for 10 days each. They took pictures of the manual and told me to read the manual. I More

by jada1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ was good
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for sharing your feedback. We're sorry to hear about the ongoing issues with your vehicle and the frustration you've experienced with our repair department. While we’re glad Rus was helpful, it’s clear we fell short in providing the level of service you deserve. We sincerely apologize for the inconvenience and lack of follow-up. Please reach out to us at marketing@jlrsm.com—we’d appreciate the opportunity to address your concerns and work toward a resolution.

May 15, 2025

Took my truck to get serviced with Mario. I've been going to him for years and just like my previous visits, I had a good experience. He and his team are very professional, which minimizes my More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for your continued trust and loyalty! We're so glad to hear that Mario and the team consistently provide you with a smooth and professional service experience. Minimizing wait time is important to us too, and we’re happy to know it makes a difference for you. We look forward to seeing you again at Jaguar Land Rover Santa Monica!

May 10, 2025

John varvatos is highly qualified and helps me out every time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work More

by SAMANTHA56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you so much for your kind words! We're glad to hear that John and the rest of our team continue to provide you with fast, friendly, and reliable service. Your appreciation means a lot to us—we look forward to taking care of you and your vehicle again soon at Jaguar Land Rover Santa Monica!

May 10, 2025

John Varvatos is the best service advisor in all of the companies. I have worked with him for years and years and years. He is responsive to my needs. He is fast. He is efficient and he takes good care of More

by sgrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Jaguar Land Rover Santa Monica responded

Thank you for the incredible feedback! We're so grateful for your loyalty over the years and are thrilled to hear how much you value working with John. His responsiveness, efficiency, and dedication truly make him an asset to our team—and we couldn’t agree more! We’ll be sure to share your kind words with him. Thank you for being such a valued part of the Jaguar Land Rover Santa Monica family!

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