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Jaguar Land Rover Santa Monica - Service Center
Santa Monica, CA
275 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
275 Reviews of Jaguar Land Rover Santa Monica - Service Center
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July 06, 2022
Great communication and easy to get in and out. overall great experience. Mario was an excellent advisor. overall great experience. Mario was an excellent advisor. More
by mikec21
Verified Customer
Helpful July 01, 2022
Bad service. Needed 3 multi day visits to fix check engine light issue. I went back to bmw Needed 3 multi day visits to fix check engine light issue. I went back to bmw More
by leigh3
Employees Worked With
June 08, 2022
The service is great, the staff is professional, but the loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronge loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronger vacuum would help. More
by skrybbler
Employees Worked With
June 02, 2022
Great experience - concierge service, 5 star and I love the coffee in the waiting area. We won't go to any other Land Rover, especially Encino which is a rat race. the coffee in the waiting area. We won't go to any other Land Rover, especially Encino which is a rat race. More
by kristin9
Employees Worked With
June 02, 2022
Excellent service and I always have a good experience taking my Rover here. Especially thanks to John B. who is a top notch advisor!!! taking my Rover here. Especially thanks to John B. who is a top notch advisor!!! More
by HP
Employees Worked With
June 01, 2022
Always amazing and there to help - Armando is the greatest and always available via text or call. greatest and always available via text or call. More
by CHRIS@CHICASTACOS.COM
Employees Worked With
June 01, 2022
Great experience everytime I come in for service. I always get a rental car if I need one and everyone is so professional. I always get a rental car if I need one and everyone is so professional. More
by thinkpinknow
Employees Worked With
June 01, 2022
From the time I drove into the time I left, everyone was very friendly and polite. They were on time and helpful. very friendly and polite. They were on time and helpful. More
by NANCYHOCHMANROSS
Employees Worked With
June 01, 2022
My experience over the years has been wonderful and my service representative, John has taken care of my car and keeps it in mint condition. service representative, John has taken care of my car and keeps it in mint condition. More
by NTRIVES
Employees Worked With
June 01, 2022
Service team was difficult to reach - multiple days between callbacks. Original service rep was asked to call me back and then vanished - had to get connected with a different service rep entirely. At between callbacks. Original service rep was asked to call me back and then vanished - had to get connected with a different service rep entirely. At this moment I am still waiting for a call back from manager Rebecca, who I asked to call me 6 days ago. Service team refused to process repair under warranty. Component under car came loose while driving on the freeway. They told me I hit something. I informed them I did not, nothing struck the car, the piece simply came loose while driving, causing damage to the panel underneath car. They insisted I was being untruthful. Asked manager to call me back, she failed to do so. Very poor experience. The rental car guy was really nice though, so there's that. More
by evanscm2
Employees Worked With
Noted in comments, don't remember all names
