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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
321 Reviews

321 Reviews of Jaguar Land Rover Santa Monica - Service Center

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July 22, 2022

The service tech. , Paul, was efficient, knowledgeable and always communicative. I also appreciate the team and all they do! More

by susansmcmenamin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Susan, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to Paul and the rest of the team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 21, 2022

Very pleasant experience. My service advisor John Bevardos was very professional and very knowledgeable. Thank you! More

by SANDRA28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Jaguar Land Rover Santa Monica responded

Than you Sandra for the kind words! We are thrilled you had a great experience. We will be sure to pass the comments along to our team and John! Please feel free to reach out to us with anything you need! Best, Jaguar Land Rover Santa Monica

July 21, 2022

Armando Saenz Jr in the Service Department has always been and is still a 10+!!!! Responsive, great temperament, professional...just the BEST! More

by SANDI4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Sandi! We appreciate your feedback, we will be sending this message along to Armando and our team! Hope to service you again in the future. Regards, jaguar Land Rover Santa Monica.

July 21, 2022

As always it was a courteous and professional service with outmost perfection. My service advisor Mr. Armando is extremely professional. More

by ben78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you so much for your feedback, it means a lot to us that you had a great experience! I will pass the kind words on to Armando and our team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 20, 2022

I had a great experience at Jaguar Land Rover SM - my service rep, John Bevardos, was communicative and professional. Thank you! More

by ksommers007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jaguar Land Rover Santa Monica responded

Hello, We are thrilled you had a great experience. We will be sure to pass the comments along to our team and John! Please feel free to reach out to us with anything you need! Best, Jaguar Land Rover Santa Monica

July 16, 2022

I came without appointment and people there helped me right away and were on top of the situation. Highly recommend this place More

by GMORICEAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, were thrilled to hear your feedback! We will be passing this message along to our team! Hope to work with you again in the future Regards, Jaguar Land Rover Santa Monica

July 06, 2022

Great communication and easy to get in and out. overall great experience. Mario was an excellent advisor. More

by mikec21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Kibanga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jaguar Land Rover Santa Monica responded

Hey Mike, We are thrilled to hear about your great experience! I will be passing this kind message along to Mario and our whole team! We hope to see you in again in the future, feel free to reach out with any questions you might have! Best regards Jaguar Land Rover Santa Monica.

July 01, 2022

Bad service. Needed 3 multi day visits to fix check engine light issue. I went back to bmw More

by leigh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jefferson Ascencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Jaguar Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monica

June 08, 2022

The service is great, the staff is professional, but the loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronge More

by skrybbler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2022

Great experience - concierge service, 5 star and I love the coffee in the waiting area. We won't go to any other Land Rover, especially Encino which is a rat race. More

by kristin9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Kristin, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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