Jaguar Land Rover Troy

My order of. New 23 Velar toot almost a year and Greg kept me updated all along the way. The purchase process was seamless. Everything including the trade in valu New 23 Velar toot almost a year and Greg kept me updated all along the way. The purchase process was seamless. Everything including the trade in valuation was handled remotely. More

Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience in service. Not kind or accommodating. After voicing my concerns to the service manager, they were a little more flexible in diagnosing and fixing my vehicle. Now here we sit a month later still "waiting on parts" or "waiting on the manager to be in" because no one else knows how to fix a car apparently or schedule an appointment. The entire dealership must shut down because the rest of their staff other than the manager must be incapable of servicing a vehicle. At this moment there is still no resolve and I continue getting pushed. Do yourself a favor, don't buy a unreliable jaguar, and if you do because you believe the warranty will have you covered when repairs are needed, think again, because you'll be blown off for ages. More

Great experience working with Greg and Land Rover. He was very informational about things we did not know about the car. Also the finance manager, Casandra, was amazing as well. Loving my car! Than He was very informational about things we did not know about the car. Also the finance manager, Casandra, was amazing as well. Loving my car! Thanks! More

I am writing to express my disappointment with the recent experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by the staff, particularly with regards to their inability to answer my questions and provide the necessary parts for my vehicle service. During my last repair visit, I had a number of issues with my F-pace 2017 Jaguar. The cost of the repair of water pump leak and coolant fluids leaking was more than 10% of the care value. I agreed to fix it with this ridiculous cost, but 3 weeks later it is not fixed, I was offered no loaner to use while I am waiting, not even a ride back home after I drop the care. It is hard to get meaningful assistance and I had to call multiple times to have somebody response to my inquiry regarding the status of my car. In addition, I was informed that the necessary parts for my car were not available at the dealership, which caused further delays and inconvenience. This lack of parts and inability to effectively assist me has left me feeling frustrated and unsatisfied with the level of service I received. I have been a customer of jaguar for several years, and I have always appreciated the level of service and professionalism that I have received in the past. This recent experience, however, has left me feeling disenchanted. More

Sales process- excellent and given we did a factory build, outstanding and request communication from the Sales Exec. Kyle was extremely Knowledgeable about all Aspects of the vehicle and was terri build, outstanding and request communication from the Sales Exec. Kyle was extremely Knowledgeable about all Aspects of the vehicle and was terrific to work with! More

Had great experience with Greg and dealership overall! Would definitely recommend to anyone who is looking for the car to purchase Would definitely recommend to anyone who is looking for the car to purchase More

Mak was great to work with. Made everything so simple and easy for us. Highly recommend! Made everything so simple and easy for us. Highly recommend! More

Amazing individual. Extremely professional and personable! Very knowledgeable and helpful. I recommend Mak to anyone! Extremely professional and personable! Very knowledgeable and helpful. I recommend Mak to anyone! More

Kyle Thomas was outstanding in his knowledge of my new Land Rover sport . He knows so much about the car and his detailed explanations of all the intricacies of the car was amazing. He spent so much time Land Rover sport . He knows so much about the car and his detailed explanations of all the intricacies of the car was amazing. He spent so much time going over the car with me and my wife. I have had Mercedes BMWs and many sports cars , but no one was as knowledgeable about a car like Kyle . I love my new Land Rover and after Kyle’s explanations I love it more. Dealing with Kyle and the manager Brian Cutler makes me a Land Rover owner incredibly happy . I will recon Land Rover to my physician colleagues and fry. More

I wish I could give 0 stars! !!! DO NOT BUY FROM THIS DEALERSHIP!!!! I have never seen worse customer service anywhere!!!! I have had nothing but issues with my E-Pace. Since it w !!! DO NOT BUY FROM THIS DEALERSHIP!!!! I have never seen worse customer service anywhere!!!! I have had nothing but issues with my E-Pace. Since it was under warranty the service had it for an entire month! Then out of no where my car spontaneously burst into flames while off and parked in my driveway! The insurance investigator deemed it the dealerships fault (they are planning on suing this dealership for their negligence!). YOU COULD HAVE KILL ME AND MY FAMILY!!!! More