James Wood AutoPark

What a bad experience over the last 4 years. To start I brought the vehicle in for an oil change and they asked me if I wanted it washed. Four hours later I was finally able to leave the dealers To start I brought the vehicle in for an oil change and they asked me if I wanted it washed. Four hours later I was finally able to leave the dealership. Most recently the A/C quit working. Brought it in and they said the o-rings at the condenser were leaking. They replaced them and gave us back the vehicle. Two weeks later when my wife was going out of town it quit working again. She went ahead and took it and by the time she returned home in 100 degree weather it had totally quit. Brought it back to the dealership for repair and was given a Buick Envision not a Cadillac. Was informed by Rachel that the evaporator coil was bad and it was on backorder. Had the Buick about two weeks and was told they needed the loaner car back and we would have to get a rental from Hertz. We were given a Kia Kona which in no way is even close to our Cadillac. It was so nasty we had to take it and have it detailed to even drive it. The next day we contacted the dealership and told them we needed a comparable vehicle to our XT5. Hertz tried to give us the Kona back or pay extra for something nicer. I spoke with the service manager and finally got the issue resolved. We were given a Ford Edge which was at least a little closer to our Cadillac. We were told the evaporator core was on back order with no ETA on the part. I contacted Cadillac national customer service to see if they could help the situation. Almost two months into the issue Cadillac customer care said that James Woods should have the part at their dealership. I contacted the dealer and they said they had not received it. Two weeks later they finally received the part. I was told they would try and have it out on Saturday but the technician not to come in on Saturday and I was told he would finish it on Monday. Finally two months later we were told the vehicle was ready on the Monday. We took it straight to Sewell Cadillac of Grapevine and traded it in as the confidence in the vehicle and James Woods had been destroyed. I will never do business with James Woods again nor will I recommend them to anyone. My daughter bought a new Chevrolet from James Woods a few years back and had a similar experience with her repairs. I'm retired from the automotive parts industry with over 45 years of experience. I can understand parts backorders but when they are listed all over the internet for immediate shipping I have a hard time with this one. Just because it's not in an AC Delco box doesn't mean they are not of the same quality. Very few car makers manufacturer their own A/C parts. They are normally produced by an outside manufacturer and repackaged under the car maker parts supplier. To add insult to injury the service department unplugged my Allstate Milewise device and was told by Allstate to either furnish them a copy of the repair order or plug the device back in or I would be charged $47.00 per day for insurance. Rachel sent me a copy of the repair order after a couple of reminders so I could send it to Allstate. Why it was unplugged and not plugged back in is beyond me. Thank you. More

They made no effort to work with me on their price or my trade in. trade in. More

Every one was friendly from the first person to the cashier. Gavynn was attentive and listen to what I had to say. Would want him to take care of me next time I come. cashier. Gavynn was attentive and listen to what I had to say. Would want him to take care of me next time I come. More

Jarret provided an amazing service. I went for an oil change and a tire rotation. He was very attentive. I went for an oil change and a tire rotation. He was very attentive. More

Sales staff is awesome. Wish the truck that I had would have been more reliable and easily repaired. Service did what they could, but it comes down to the OEM making a quali Wish the truck that I had would have been more reliable and easily repaired. Service did what they could, but it comes down to the OEM making a quality product. Review has been edited because I was frustrated with having something turn out to not be reliable. More

BJ THE SALESMEN WAS VERY NICE AND GOT US THE CAR WITH THE PMT WE WANTED , VERY NOLEGABLE HE NEW ALL ABOUT THE CAR , HOW EVERTHING WORKED AND EVEN SAID WE CAN CALL HIM FOR HELP IF NEEDED AND THE FINANCE GU PMT WE WANTED , VERY NOLEGABLE HE NEW ALL ABOUT THE CAR , HOW EVERTHING WORKED AND EVEN SAID WE CAN CALL HIM FOR HELP IF NEEDED AND THE FINANCE GUYS WAS VERY HELPFULL AS WELL ALSO VERY NOLEGABLE TNANK YOU TO ALL THAT HELP US GET THE SUV WE WANTED AT A GREAT PRICE THANK YOU More

Phillip ordered my Camaro just the way I wanted it. Kept me updated during the production process. Made the whole experience super easy and exciting for me. I would definitely recommend! Will be going Kept me updated during the production process. Made the whole experience super easy and exciting for me. I would definitely recommend! Will be going back for my next vehicle for sure! More

Always fast and professional service, great price and will be back again for future service will be back again for future service More

I appreciate the commitment James Wood has on customer service. The staff is friendly and customer focused. The facility is very professional. service. The staff is friendly and customer focused. The facility is very professional. More

Easy in with an appointment dropped off with a call later updating and explanation of costs picked up without issue. Very professional updating and explanation of costs picked up without issue. Very professional More