James Wood AutoPark - Service Center

Got my car in earlier than my appointment and they were polite, professional and quick! Thank you! polite, professional and quick! Thank you! More

Friendly, resolved the problem, and shined up the outside before returning. Fantastic service, kept me informed. before returning. Fantastic service, kept me informed. More

I appreciated all the courtesy I was afforded by Samantha as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. The experience was nice. I have to admit. I am going to rag a little bit about the number of times my wife and I have attempted to get this little recall service done. At least 3 times. And each time we were told you'd have to order the part and call us back. No one ever called. We'd call back and start ground zero again. The last time I called, I was bounced between service and parts and the parts people didn't even know what I was talking about! The second thing: Why is it that whenever I leave MY car with you, YOUR people have to mess with everything in the cab? I don't get why your valets that move the vehicles have to completely reset my driver's seat to move the car less than 500 feet? And why do they have to jack the AC up on high? And change my radio station and leave it blaring? My father used to own a service station and he fired anyone who tried to treat a customer's car as his own personal property. Sorry there is so much negative stuff here. The people up front that I worked with were great. I just did not appreciate the run-around and I really don't appreciate having to sit there and reset everything before I can even drive off. That......to me.....will determine if I ever buy another vehicle with you. This is my third James Wood GMC, but if you can't get these things fixed. It will be the last. More

Service was good but it took 2 hrs to align my vehicle. I think that is excessive. I think that is excessive. More

I have been a customer of James Wood dealership for years. Tyler was very nice to call me back and facilitate my issue with truck. I chose the Denton location since I live closer. Samantha was very years. Tyler was very nice to call me back and facilitate my issue with truck. I chose the Denton location since I live closer. Samantha was very professional with great customer service. The communication was fairly quick via texting Only. However, I did not like the fact that they did not have loaners and I had to inconvenience someone to bring me and pick me up. More

Rachel was super nice and professional. She was the only person I had contact with She was the only person I had contact with More

Kevin is always professional and his communication is always appreciated. Trusty worthy partnership with the dealer. always appreciated. Trusty worthy partnership with the dealer. More

My car was fixed in a timely manner! The service advisor was very nice and polite The service advisor was very nice and polite More

Brought yr old truck in to fix a couple of minor issues. Three hrs later I get my truck back and one issue was unchanged while the other was actually worse Three hrs later I get my truck back and one issue was unchanged while the other was actually worse More

This is a great place! They made service easy. Car was in and out as promised. They made service easy. Car was in and out as promised. More