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James Wood AutoPark - Service Center

Denton, TX

4.7
2,942 Reviews

2,942 Reviews of James Wood AutoPark - Service Center

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August 09, 2024

Service experience continues to be a sub standard experience. Communication seems to be the last thing on everyones mind when it comes to issues, delays, and expected completion times for repairs and More

by DERRICKWMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Laska
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your feedback, Derrick. We truly appreciate you taking the time to share your experience with us. Your concerns about communication regarding service delays and repairs are important, and we understand how vital clear updates are during the service process. We would like to encourage you to reach out to us directly so we can address your situation and work towards a resolution. Thank you for your input, and we hope to improve your experience moving forward. Sincerely, James Wood AutoPark Management | 940-591-9663

August 09, 2024

Always on time friendly staff love to go there service staff is great keep it up good work More

by tariiq4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Aug 12, 2024 -

James Wood AutoPark responded

Thank you so much for your fantastic review! We're thrilled to hear you appreciate our friendly and timely service at James Wood Chevrolet Denton. Your kind words motivate us to keep up the great work. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 09, 2024

Jared Laska did a great job and kept me in the loop the out the process More

by parham.randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your kind words! We’re glad to hear that Jared provided you with excellent service and kept you informed throughout the process. At James Wood Chevrolet Denton, we strive to ensure our customers have a great experience. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 09, 2024

They replaced power steering pump. The Cadillac was returned...no improvement in steering. Will return automobile for satisfactory repair.Monday More

by SUZANNE1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

James Wood AutoPark responded

Thank you, Suzanne, for sharing your experience. We understand your concern regarding the power steering issue with your Cadillac after the pump replacement. Your feedback is appreciated, and we look forward to working with you on a satisfactory repair. If you have any questions or concerns before hand, please feel free to contact us directly. Sincerely, James Wood AutoPark Management | 940-591-9663

August 09, 2024

Samantha was great to work with. Kept me up to date on my repairs. Great service. More

by GSPURGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Jeffcoat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Stolp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us at James Wood Chevrolet Denton and that our team kept you well-informed during your repairs. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

August 09, 2024

Jarrett was very helpful and respectful! He is great with taking care of his customers! More

by trish.cheaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that Jarrett provided you with helpful and respectful service at James Wood Chevrolet Denton. We truly value our customers and appreciate your kind words. We hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 07, 2024

My family buys most all of our vehicles with James Wood. We are very happy with our purchases and with the service department. Jared has always been friendly and helpful. More

by MDAVIS.SMFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your wonderful review! We’re thrilled to hear that you and your family consistently choose James Wood Chevrolet Denton for your vehicle purchases. It’s great to know that you have had positive experiences with our service department and that Jared has been friendly and helpful. We look forward to continuing to serve you in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

August 07, 2024

Mike was great, but the shuttle driver that picked me up was not. Generally reckless driving and strange music. More

by austinshirley12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your feedback, Mike. We appreciate your kind words about our service. However, we understand your concerns regarding the shuttle driver. Safety and comfort are our top priorities at James Wood Chevrolet Denton. We encourage you to reach out to us directly so we can address this issue and ensure a better experience in the future. We value your input and hope to see you again. Sincerely, James Wood AutoPark Management | 940-591-9663

August 07, 2024

Always friendly service and clean. And my car was nice and clean. Thank you for your service. More

by BSDTEXAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

James Wood AutoPark responded

Thank you so much for your kind words! We truly appreciate you taking the time to leave us a review. At James Wood Chevrolet Denton, we strive to provide friendly and thorough service while ensuring your vehicle is in top shape. We're glad to hear you had a great experience, and we look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

August 07, 2024

Samantha went above and beyond to help get my car fixed quickly!!!She was very communicable and kept me informed throughout the whole process. More

by cwvasquez77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

James Wood AutoPark responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with us at James Wood Chevrolet Denton, and that Samantha's dedication to keeping you informed made a difference. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

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