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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,382 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,382 reviews

March 27, 2024

Great dealership to do business with. I've been a customer of theirs since 1991. More

by ETALGER0317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 27, 2024

Parts were delayed and did not feel she told me correct information. I asked to add an oil change and she acted as if that was a hassle. More

by nickbyars
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jennifer Westerlund
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am not happy to hear about your recent experience with us, Nick. We pride ourselves on offering our guests the best possible customer service experience. Please contact me and we will work on a solution to your issue together. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 27, 2024

Service adviser was very nice, however upon arriving at our appointment time we had to wait 4.5 hours for installation of four new tires. Would have had to wait much longer to get the alignment we had sche More

by coomerponder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 26, 2024

This dealership was wonderful! The salesman we dealt with was extremely helpful, friendly, and knowledgeable. All of the people we encountered were kind and efficient in their jo More

by wordofhope_1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know his name, but the man who helped us with the payment did a great job too. We were on a time schedule, and he got everything taken care of quickly.
Mar 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 26, 2024

Great customer service from the entire crew. Very informative and always helpful answering questions. It was a great experience purchasing a car. More

by drew.coffman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone, Drew. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 25, 2024

We trust that James Wood will operate in our best interest and that has been proven to hold true over years of doing business with them. Good customer service is a rare gem these days so we really a More

by DONNADANDERSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Donna, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 25, 2024

We have enjoyed working with both sales reps that we have purchased from that Jameswood. Mike helped us on her first purchase of a used expedition and Mario was very helpful with our purchase of a new Durama More

by aaby45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Mar 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review and shout-outs for both Mike and Mario! We really appreciate your business, Aaby. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 25, 2024

I mean the truck is awesome, but Drew and the James Wood Team is Top Notch. I've bought many trucks from a variety of people, and in my opinion you guys are in a league of your own and represent the best. More

by Deagan White
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Deagan, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose James Wood Chevrolet Buick GMC Decatur. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 24, 2024

The staff is so kind and supportive of what I was looking for!! Highly recommend! More

by anastasiarodriguez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us, Anastasia! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 24, 2024

I actually typically love this dealership and Shaun in fact use him vs Hyundai across the street but I understand giving a higher review may make this comment go unnoticed. So purchased 4 tires and had th More

by VIKKIILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We’d like to thank you for sharing details of your recent experience at our dealership, Vikkiila. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in further and work towards a resolution. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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