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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,648 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,648 reviews

May 04, 2024

The dealership gave a wonderful experience and made the process really enjoyable. Would definitely recommend. More

by REAGANSHEP04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have a wonderful experience. I will share your comments with our team and I look forward to seeing you at our dealership in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 03, 2024

Always a great experience and as always Zach very helpful and great communication regarding the progress of our vehicle. More

by ptittor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine, Krystal Gipson
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at James Wood Chevrolet Buick GMC Decatur! If there is anything else I can do for you, please feel free to give me a call. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

Service department is great, but watch out for the sales department their manager will under value your trade in by several thousand dollars! More

by jim_schaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing this review regarding your experience with us, Jim. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 03, 2024

They took good care of me. Will be buying another vehicle in the future from them. More

by jarrettnevarez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal Gipson
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 03, 2024

Clayton bc was my salesperson he made the whole thing practically painless covered everything I needed on the truck and had it ready to pick up he cc even sent a driver to get me at the airport thanks More

by gmwconst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for taking the time to write such an excellent review for James Wood Chevrolet Buick GMC Decatur. I strive to make sure everyone that walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 03, 2024

Awesome experience. My salesman was amazing. He was one in a million. I love my car More

by txgirl53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome sales experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 03, 2024

Always a great experience with Shawn, our service advisor. He is very helpful and easy to work with More

by DLEEFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

Overall great experience. Communication was excellent. Zach my service advisor was very professional and courteous. More

by JAMESWDURHAM99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review. I am pleased to hear that Zach was able to provide an efficient and overall positive experience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

My service manager Sean always does a great job taking care of me. Even when he is out, the rest of the team is amazing. Also, the ladies taking payment are top notch... More

by SHAUNDavie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine, Andrew Jezierski, Krystal Gipson
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May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this great review! I'm happy to hear that Sean took care of you! He is a great asset and I appreciate all that he does. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

Jeff Morris was straightforward and accurate when offering a price for a GMC Terrain that met my needs. He was extremely professional, knowledgeable, and a great salesperson to work with. Same for th More

by Evan Tarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Evan. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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