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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,583 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,583 reviews

March 11, 2024

Wonderful to deal with from start to finish. Kathy went above and beyond and their professionalism will keep our family coming back for years to come! More

by Hunt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback, Hunt. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Kathy was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 11, 2024

James Wood has always been a great dealership as well as service center for my vehicle needs. More

by jet8104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello, and thank you! I can't tell you how much we appreciate your customer loyalty! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 11, 2024

James wood Decatur is the best place to have all your service needs taken care of More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
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Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us, Paul! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 11, 2024

Great customer service. We always recommend James Wood Motors and Lanny for all car needs. More

by clay.sneed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lanny Loesch
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Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Clay, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

March 10, 2024

Excellent experience. I was very pleased. Fair price for a very nice car. Would buy here again for sure. More

by tpcurley
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 10, 2024

Personnel are pleasant and knowledgeable with good follow-up to the previous survey I was sent. More

by lynnhashomes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
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Mar 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind words and fantastic review are greatly appreciated, Lynn! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 10, 2024

Excellent service as always at James Wood, Tyler Mayfield is so easy to work with. Sixth vehicle deal we have done here. More

by JX2TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Taylor, thank you for your loyalty to our dealership and for taking the time to write this review. Tyler’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 09, 2024

I Got a great deal, Great sales staff. Took care of me with exceptional service. Brad from the Hyundai side deserves a raise. More

by fitzypoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Bunch
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Mar 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We are truly grateful for this awesome review! I am thrilled that Brad was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 09, 2024

Clay Estes was very helpful. Helped us get our family dream suv. Looking forward for future purchases with them. Made the new car order process very smooth and was always keeping More

by ehmartinez27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. I could not be happier to hear that Clay was able to do this for you and your family, and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 09, 2024

Andrew did an excellent job. He answered any questions I had. He was prepared when I arrived at the dealership to take delivery of the vehicle. More

by davwitt6364
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reviewing your time spent at James Wood Chevrolet Motors It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Andrew is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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