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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,565 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,565 reviews

February 01, 2024

The dealership was great and explained everything to us and answered all of our concerns and questions More

by carlarodneyprice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelly Renaud
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Feb 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone, Carla. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 31, 2024

Complete rundown on maintenance being performed. Job was completed in a timely manner. Cistomer service was excellent. More

by jason.stephens0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know
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Feb 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center, Jason! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 31, 2024

I had an appointment today to fix a camera issue that I have been having with my 2024 Silverado since the day I brought it home. This is the 3rd attempt at a fix. After the 2nd attempt, I was told it wou More

by PJW148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss this issue and assure you that we will be able to get the camera fixed. I look forward to speaking with you and regaining your trust in our business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 31, 2024

I bought my first new suburban there in 1989, drove from Lubbock to pick it up. Landon did a great job on my next new purchase, the 2024 GMC Denali Ultimate!! I will recommend Landon and James Wood always!! More

by kthomason3629
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Feb 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments for Landon and our dealership. We will be there for you for many years to come. Enjoy your new GMC Denali Ultimate. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 31, 2024

Everyone we have worked with over the years have always been very helpful and pleasant. it is a very nice experience . More

by dlmortimer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 31, 2024

Over the years the service people are excellent they all know me by my first name! I have had many new cars and trucks all driven to well over 100k with almost most no trouble. Oil changes and routine main More

by treesandquail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello and thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 30, 2024

Shawn Hope in service is always dependable and able to meet our needs with patience. Shawn is very knowledgeable and up to date on service issues. More

by DOROTHYKARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
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Feb 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Chevrolet Buick GMC Decatur team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 30, 2024

Always quick and courteous service at reasonable prices. Scheduling is very easy. Advisors are always ready to serve you. More

by LYLES37.LS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 28, 2024

So far the best car buying experience we've had. Price and the staff were great. More

by CBennett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 28, 2024

Top notch Service Department. Top notch Service Department . Great people and great mechanics. Here’s your fifteen words. More

by LIVE2FLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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