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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,859 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,859 reviews

September 04, 2025

Karen is amazing to work with and always takes great care of my needs . Which are many. I couldn’t ask for a better experience . I already purchased 9 trucks from James Woods Chevrolet from Karen. I won’t More

by jerrysr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Jerry! I am pleased to know you've had such a fantastic experience with Karen at James Wood Chevrolet Buick GMC Decatur. Your loyalty means a lot to us, and we appreciate your continued trust over the years. We look forward to assisting you with your vehicle needs in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 04, 2025

Outstanding service. Drew was awesome and super friendly and knowledgeable. We were treated with care from the moment that we walked in the door. He truly took the tim More

by jmcdaniel_81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I am happy to hear that you received outstanding service from Drew at James Wood Chevrolet Buick GMC Decatur. It's great to know that you felt valued and well-informed throughout your purchasing process. We appreciate your feedback and look forward to welcoming you back on your next visit. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 03, 2025

Second visit. Same problem. Did a temporary fix. Have to order part and I have to go back for another 2 hour visit. Car is 5 months old. More

by DL74PW
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience. I understand your concerns regarding the repeated visits and ongoing vehicle issue, especially with a relatively new car. At James Wood Motors, Inc - Buick Chevrolet GMC Hyundai, we aim to support customers through necessary repairs and updates, and your feedback helps us recognize how situations like this can impact your experience. If you'd like to discuss this further, please feel free to reach out to me directly. Your concerns are taken seriously. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 03, 2025

Rocco made our experience there the best we’ve ever had at a dealership. He’s very knowledgeable and made the whole transaction seamless. We are very happy. More

by rlangevin2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful feedback! I'm thrilled to hear that Rocco made your experience at James Wood Chevrolet Buick GMC Decatur the best you've ever had. His knowledge and dedication to providing seamless transactions truly set us apart. We appreciate your business and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 03, 2025

Lee went above and beyond I look forward to future transactions because of the great VIP service More

by josephr4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Priddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback, Joseph! We're thrilled to hear you received great VIP service with Lee at James Wood Chevrolet Buick GMC Decatur. We value your business and look forward to assisting you with future transactions. Don't hesitate to reach out if you need anything. Have a fantastic day! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 03, 2025

Brian Stanley has been amazing in helping me keep my car in great shape. The service team at James Wood has performed the job well… More

by Happy buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that Brian and our service team at James Wood Chevrolet Buick GMC Decatur have been able to assist you in keeping your car in great shape. We appreciate your feedback and look forward to seeing you again for your next service visit! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 03, 2025

I had a very good experience. Thank you for the great service and the sales support. More

by gary@kvetsupply.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Gary! I'm delighted to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. Your feedback on our service and sales support means a lot to us. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 03, 2025

Clay Estes did a great job in the sale. I would highly recommend him for your sales person. Very nice Dealership. More

by randall.grissom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Randall! I'm glad to hear that Clay provided excellent service during your visit to James Wood Chevrolet Buick GMC Decatur. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 02, 2025

Customer service from Bryan is above average ! The quality of work is top notch , love my Buick More

by GLITTERFR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with Bryan and that you're loving your Buick. At James Wood Chevrolet Buick GMC Decatur, we always strive to provide top-quality service and vehicles. I appreciate your feedback, and we look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 01, 2025

Customer service was top notch! Everyone was super friendly and took their time explaining everything. More

by scottnkerri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rhine
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Sep 01, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our team at James Wood Chevrolet Buick GMC Decatur. We take pride in providing excellent customer service and appreciate you taking the time to share your feedback. We hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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