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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,575 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,575 reviews

May 31, 2025

We have bought 3 trucks from this dealership and every single time it has be an amazing experience. We have always worked with Tyler Mayfield, he is by far the best salesman we have ever worked with. On t More

by weaver-kd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty & Ruben
May 31, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that your experiences at James Wood Chevrolet Buick GMC Decatur have been consistently amazing. It's great to know that Tyler, Marty, and Ruben have made such a positive impact on your truck purchases. We truly appreciate your trust in us and your kind words. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 31, 2025

We live in Wise County, Texas. James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service departm More

by robcox15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Lynch
Jun 01, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much! I'm happy to hear you've been a loyal customer since 2007 and that our Sales and Service departments have consistently met your expectations. Your trust and support for James Wood Chevrolet Buick GMC Decatur mean a lot to us. We look forward to serving you again in the future and appreciate your high recommendation. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin More

by BAXTERM1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your concerns regarding the delays and communication issues you experienced with your service at James Wood Chevrolet Buick GMC Decatur. Your input is valuable, and we are committed to improving our processes to ensure a better experience in the future. If you reconsider, I encourage you to reach out directly so we can address your concerns more thoroughly. We appreciate your time and wish you the best with your vehicle. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

I recommend James Wood Motors for purchasing a new vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many ye More

by JACQUIDUFFLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Jacqui! I truly appreciate your recommendation of James Wood Chevrolet Buick GMC Decatur for both purchasing a new vehicle and our service department. It’s fantastic to hear that you've been a satisfied customer for many years and that our team consistently provides excellent service. We look forward to continuing to meet your car needs and seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2025

Jennifer did an outstanding job managing and coordinating the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. More

by TCROSSNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with the repair process at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing excellent service and completing repairs on time, and it’s great to know that Jennifer made you feel comfortable throughout. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

I had great communication with Chris who helped my wife and I purchase a used car. The entire process was very easy and we were out the door pretty quickly. Would recommend this dealer based on pricing and More

by ddstout23
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Filline
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Chris at James Wood Chevrolet Buick GMC Decatur while purchasing your used car. It’s fantastic to know that the process was easy and efficient for you and your wife. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2025

Tony was great! ! He made it easy to buy. There was no pressure from him, but he explained everything! More

by cathy.vance1971
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Lara
May 31, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Cathy! I am pleased to hear about your positive experience with Tony at James Wood Chevrolet Buick GMC Decatur. It's great to know that you found the buying process easy and informative. We look forward to seeing you again for any future needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2025

Wonderful experience dealing with our sales man who made us feel welcomed. Very happy with our purchase and would recommend the dealership to anyone. More

by rivastx82
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our sales team at James Wood Chevrolet Buick GMC Decatur and that you're happy with your purchase. We appreciate your recommendation and look forward to serving you and anyone you refer in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 28, 2025

It typically takes me several months to buy a vehicle and Clay Estes was the most patient sales reps I ran across. I shopped at least four other dealerships and did not receive any follow up compared to Clay More

by cramos76234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! It's great to hear about your positive experience with Clay and Chad at James Wood Chevrolet Buick GMC Decatur. We appreciate you choosing us over other dealerships, and we hope to see you again for any future vehicle needs. Enjoy your new truck! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 28, 2025

Everyone at the dealership is friendly and courteous. Would definitely buy again if the opportunity arises. More

by overboosted311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about our friendly and courteous team at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you had a positive experience, and we would love to assist you again in the future. Please don't hesitate to reach out when you're ready to buy again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com