Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,587 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
Contact Dealership
View Awards

2111 US-287

Decatur, TX

76234

Directions

By Type

Showing 2,587 reviews

May 26, 2025

Dayson did an excellent job of keeping us informed throughout the process. My vehicle was ready when promised, washed and ready when we arrived to pick it up! Excellent service! Will highly recommend More

by SBAILEY0219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Your cashier Krista was very friendly and professional!
Report | Print
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! It's great to hear that Dayson provided excellent service and kept you informed throughout the process. We're happy your vehicle was ready and looking its best when you arrived. We appreciate your recommendation and look forward to serving you again at James Wood Chevrolet Buick GMC Decatur. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 26, 2025

Very helpful and calls u back when they say they will. Straight forward an no xx. More

by lynnk1967
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I'm glad you found our team helpful and appreciated our follow-up at James Wood Chevrolet Buick GMC Decatur. We pride ourselves on being straightforward and reliable. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 26, 2025

Very friendly, zero pressure. And quick!! We enjoyed the experience, it is our second purchase there. If we need another vehicle in the future we will go back. More

by sprint.scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty
Report | Print
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear that you had a friendly and pressure-free experience at James Wood Chevrolet Buick GMC Decatur, especially as returning customers. We look forward to assisting you again in the future when you're ready for your next vehicle. Safe travels until then! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 26, 2025

Randy is great to work with when buying a vehicle. Pleased with the whole experience. I’m a return customer. More

by TAGDAD3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback! I am happy to know that your experience with Randy at James Wood Chevrolet Buick GMC Decatur was excellent. It's always a pleasure to serve our return customers. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 25, 2025

Brian has always taken care of our vehicle needs. He keeps us informed and up to date on what is going on. More

by greatdane407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear that Brian has been attentive to your vehicle needs and has kept you informed throughout the process. Your feedback means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 25, 2025

My sixth vehicle from them. I drive there from west Fort Worth. They have always treated me well through the entire life of my car or truck. More

by gburt0908
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance dept. I want to say Dane but not sure of name.
Report | Print
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that you've chosen James Wood Chevrolet Buick GMC Decatur for your sixth vehicle and that our team has consistently treated you well. It's always a pleasure to serve valued customers like you. We look forward to seeing you again for your future automotive needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 24, 2025

This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More

by SONNY.GOODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department at James Wood Chevrolet Buick GMC Decatur. Your trust means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 24, 2025

What a great place to buy a truck! !! Shop James Woods first...go see Clay! More

by Scott97hughes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience purchasing your truck at James Wood Chevrolet Buick GMC Decatur. Clay and the entire team appreciate your recommendation. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 23, 2025

Had a one pm appointment for oil change. It took two hours to get this done! There was four people that came on after me that had later appointments than I did and they were all taken care o More

by mkcreecy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially when you had a scheduled appointment. I appreciate your feedback and would like to encourage you to reach out to me directly so I can discuss your concerns further. Your satisfaction is important to us, and we strive to improve our service. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 23, 2025

As a quantitative researcher, I don’t want to write a qualitative review. Two words More

by mcarterm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We appreciate your support for James Wood Chevrolet Buick GMC Decatur. We hope to assist you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

1
...
5
6
7
...
259