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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,622 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,622 reviews

October 11, 2024

Had a very positive experience. Jeff was wonderful, very knowledgeable and helpful. Thanks to all. More

by debbiec3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Jeff's knowledge and assistance made a difference for you. I appreciate your kind words and look forward to welcoming you back soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 10, 2024

Competent, efficient and willing to go above and beyond what is expected. Would definitely recommend. More

by pjsims4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team's competence and efficiency at James Wood Chevrolet Buick GMC Decatur. We're glad to hear that we could go above and beyond your expectations. Please come back to see us again and don't hesitate to recommend us to others! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 10, 2024

Excellent care given to my Silverado. I would recommend "James Wood dealership" for all your auto needs. More

by JIMSMITH45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words, Jim! We're thrilled to hear that you received excellent care for your Silverado. At James Wood Chevrolet Buick GMC Decatur, we strive to provide the best service possible, and your recommendation means a lot to us. We look forward to assisting you with all your auto needs in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 09, 2024

This was one of the best experiences I have had buying a vehicle. Drew had everything lined out and ready to go when we picked up the vehicle. Very smooth process. I was also very impressed with the fina More

by LAAllen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you had one of your best experiences buying a vehicle at James Wood Chevrolet Buick GMC Decatur. It's great to know that Drew and our finance department made the process smooth and efficient for you. We truly appreciate your recommendation and look forward to assisting you or your friends and family in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 09, 2024

Drew made the deal happen. Very professional, knowledgeable of the products, not pushy, gives the facts and lets you decide. Enjoyed doing business with Drew. More

by smithranch88888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that Drew made your experience enjoyable and that you appreciated his professionalism and knowledge about our products at James Wood Chevrolet Buick GMC Decatur. We truly value your business and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 08, 2024

They met our expectations and found what we were looking for.in a 2024 Denali. More

by LINDA.MOORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Linda! We’re thrilled to hear that James Wood Chevrolet Buick GMC Decatur was able to meet your expectations and help you find the 2024 Denali you were looking for. We appreciate your positive feedback and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 08, 2024

Well they were using a new check in for service and it was very slow More

by LARY1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding the new check-in process at James Wood Chevrolet Buick GMC Decatur. We understand that slower-than-expected service can be frustrating. Your comments will help us improve our systems and better serve our customers. If you have any further concerns, please feel free to reach out to me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 08, 2024

Super people to work with. Had the car that we wanted and walked us through every step of the purchase and how the car works. We sure appreciate Bob Miller and his work to find More

by annkincannon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Bob at James Wood Chevrolet Buick GMC Decatur. It's fantastic that he was able to assist you every step of the way and find the perfect vehicle for you. We appreciate your kind words and hope to see you again soon! Safe travels! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 08, 2024

I contacted Krystal Gipson regarding service of my Blazer and she got me in quickly. Ms. Gipson made the service so easy and kept me informed of the status. More

by J.ADKINS222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Krystal provided you with quick and easy service for your Blazer while keeping you informed throughout the process. Your satisfaction is our priority at James Wood Chevrolet Buick GMC Decatur, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

October 08, 2024

People are nice but didn’t follow what I asked them to do. It was annoying. More

by NADAYACROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon I think?
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Oct 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your frustration regarding the communication of your requests. At James Wood Chevrolet Buick GMC Decatur, we strive for clarity and precision in our service. Your input is valuable, and I encourage you to reach out to me directly so we can address your concerns and ensure a more satisfactory experience in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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