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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,625 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,625 reviews
September 24, 2024
Upfront, straight forward, helpful and honest. Derek found the vehicle we were looking for at another dealership and has it in a couple days. Derek found the vehicle we were looking for at another dealership and has it in a couple days. More
by Ben Scott
Verified CustomerEmployees Worked With
September 23, 2024
Easy to schedule, follow up was good and repairs went very smoothly and quickly. Thanks very smoothly and quickly. Thanks More
by reopritchard
Employees Worked With
September 23, 2024
Drew at James Wood Chevrolet, Buick, GMC made the car-buying process super easy and stress-free. He was friendly, knew his stuff, and took the time to help me find exactly what I wanted without any p car-buying process super easy and stress-free. He was friendly, knew his stuff, and took the time to help me find exactly what I wanted without any pressure. I really appreciated how laid-back and patient he was while answering all my questions. The whole experience felt smooth and comfortable thanks to Drew's help. I'd definitely recommend him and James Wood to anyone looking for a new car! More
by stewart1221
Employees Worked With
September 23, 2024
Great service done in a timely manner. The employees at James Wood are very nice. The employees at James Wood are very nice. More
by alisasarnold
Employees Worked With
September 22, 2024
Process was simple. Landon had to make it that much better. Y’all had what I wanted in stock. We were in and out of there in less than three hours. Landon had to make it that much better. Y’all had what I wanted in stock. We were in and out of there in less than three hours. More
by mij1960
Employees Worked With
September 22, 2024
Very helpful and knowledgeable, not pushy. They make car buying easy and pain free and stress free They make car buying easy and pain free and stress free More
by tbenn9563
Employees Worked With
September 21, 2024
Timely and courteous service . Waiting area was clean and comfortable. Service advisor answered all my question. Waiting area was clean and comfortable. Service advisor answered all my question. More
by jeffhester
September 21, 2024
Our experience with Cathy and everyone at the dealership was amazing. Friendly, professional service. Would definitely consider purchasing again from them. was amazing. Friendly, professional service. Would definitely consider purchasing again from them. More
by rafter4branch
September 21, 2024
I had a very bad service experience at this dealership. I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived I live 2000 miles from Denton. I was on a road trip visiting my son, and my 2024 Sierra 1500 came due for an oil change and fuel filter. I arrived on Thursday, having called ahead and made a service appointment for Friday afternoon. I'm only here for the weekend. I dropped off the truck, and I thought everything was fine after I picked it up a couple of hours later. But that evening, as I scrolled through the menus I noticed that the fuel filter was at 6% - where it was when I dropped it off. I looked at the invoice, and they charged me for it. I don't know if they did it and forgot to re-set the service indicator or if they charged me and didn't do it. I have a diesel, and my dealer at home tops off my DEF every time I take it in for service. They did not do that. Of course, by the time I noticed all of this they were closed on Friday. I tried to call the dealer to day to talk to any manager, because I leave to drive home on Monday and I wanted to at least let them know. The lady who answered the phone was nice, but there was no one to talk to me, and no one called me back by the time they closed. Basically, I think they took me for granted and didn't care at all because they figured I was from out of state and it didn't matter. If I were you, I'd avoid this dealer. My experience speaks poorly of them. I think that they are big enough that they don't really care about their customers. More
by apr
Employees Worked With
I don't know their names. They hustled me through and paid no attention.
